Join the largest P2P network in the United States, serving millions of Chase customers every day. As a Senior Associate on the high-visibility Zelle General Management team, you’ll be a key product manager contributing to the daily controls and risk management framework we have in place for Zelle for Chase customers. This team in the Connected Commerce Payments space is part of a fast-paced environment where we solve complex problems, aligning Chase’s delivery of Zelle with the Early Warning Services Zelle Network strategy. 

As a member of the Zelle General Management Team, you will be a key partner leading our response to auditors as well creating and maintaining our controls and risk management framework which govern our delivery of Zelle. You are organized, analytical, a strong communicator and possess exceptional attention to detail. You are passionate about optimizing processes and enhancing risk management strategies through excellent day-to-day delivery.

Job Responsibilities

Lead Chase Zelle General Management Team’s development of product controls by partnering closely with product owners and a broader group of stakeholders when new features and enhancements are rolled outEnhance Key Product Indicators and create, review, and maintain reporting Draft new procedures to govern management of risk, controls and all related processesCoordinate audit readiness and act as key contact for all requests received from auditors and testersPartner with controls testing teams and compliance testing teams to assure Zelle processes are functioning as expectedProvide support when technology or vendor incidents impact customersAssist with regulatory inquiries Provide support for special projects, process mapping and executive office escalationsManage your day to day individual workload, communicate progress, proactively escalate and address any blockers as they ariseLead with a strong risk and controls mindset, ensuring product processes meet the rigorous expectations of our customers, the firm, and regulators

Required qualifications, capabilities, and skills

3+ years of experience in product management, controls, audit, or business operationsRisk and controls oriented mindset Ability to prioritize projects and efforts according to business needsAbility to influence peers and effectively articulate to managementEffectively create cross functional relationships and lead stakeholder meetingsSelf-starter with an ability to effectively solve problems, address blockers, and suggest ideas for improvement and prioritizationStrong written/verbal communication skillsAbility to manage multiple projects with competing priorities and timelines with a calm demeanor under pressure