Job Title

Yardi Support Specialist

Job Description Summary

The Yardi Support Specialist role provides support to Operations at the Regional and Property level, in working with Yardi (along with ancillary applications) and giving guidance on the proper processes and procedures for accurate accounting.

Job Description

Monitor ServiceNow queue and respond to client requests for support in a timely mannerDocument client requests and resolutions in ServiceNowCreate knowledge articles (KBAs) within ServiceNowEnsure technology projects delivery of first-class quality within agreed budget and timeframeDaily interaction with users to assist with questions and corrections needed within the SystemDaily interaction as needed with various corporate departments to ensure accurate corrections are madeDaily interaction with CAD Team to ensure Yardi system performanceAssist with instruction on proper processes and procedures within the systemRecommendations to Management when additional training is needed with individualsAssist users as needed for reporting and accounting questions within the SystemAssist with system errors and data anomalies as needed on daily basisAssist with set up of users and permissions within the systemUser and vendor troubleshooting within the systemTrack trends of service requests and work with clients to mitigate recurring incidentsPrepare and understand client metric and status reportsAdditional assignments and projects as neededVariety of stakeholders, to influence and negotiate on schedule and deliverables where applicableDrive stakeholder communication and stimulate business project parties’ engagement

Qualifications:

Bachelor’s degree in accounting, finance, or information systems strongly recommended1 to 2 years of Finance / Accounting experience strongly desirable1 to 2 years of experience in Yardi Systems (Voyager, RentCafé Site Manager, CRM Flex), RealPage (Leasing and Rents, Financial Suite)Strong Microsoft Office skillsExperience with Service NowExperience with Microsoft Teams desirableStrong Customer Service SkillsStrong skill in teaching others processes and proceduresDemonstrates strong analytical skills, attention to detail & initiativeKnowledge in SQL Server Stack (DB, SSIS, SSRS, SSAS) and security architecture is a plusAbility to adapt and understand prioritiesSelf-starter and strong organizational skills with the ability to manage multiple tasksDemonstrated ability to interact successfully with all levels within a companyExcellent oral and written communication skills.Demonstrated ability to take initiative, to maintain confidentiality, to meet deadlines, and to work in a team environment.

Skills & Personal Qualities:

Solution OrientedStrong Organizational skillsAbility to set and manage prioritiesAnalytical and Numeracy skillsCommercial awarenessTeam Player with strong collaboration skillsDiplomacySelf-starterAbility to articulate ideas to both technical and non-technical audiencesKeen attention to detailActive listenerClear communications and simplicity; ability to speak the language of business and of technologyConflict Resolution experience

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”