WR Service Associate I or II Print (https://www.governmentjobs.com/careers/gwinnett/jobs/newprint/5197354) Apply  WR Service Associate I or II Salary $43,609.00 - $69,775.00 Annually Location Gwinnett County, GA Job Type Full-Time Merit Job Number 26-03576 Department Department of Water Resources Opening Date 01/14/2026 Closing Date 1/28/2026 11:59 PM Eastern FLSA Non-Exempt + Description + Benefits + Questions Class Summary Job Description The WR Service Associate will provide intermediate level of support to customers and department personnel regarding County policies, water-related issues, and customer complaints. This position will be responsible for receiving, processing and documenting incoming calls from internal and external customers, and communicating with the appropriate personnel to resolve customer concerns. This is a 24-hr operation and incumbents may be required to work 8-hr or 12-hr shifts, overnight shift, weekends, and/or holidays. Essential Duties + Dispatch appropriate personnel based on information received from customers, and department policies and procedures + Enter, maintain and document work requests in appropriate systems + Communicate with customers via phone to provide status updates, complete documentation and required reports + Monitor pump stations and document alarms + Collect information from field personnel as needed and report to appropriate agencies + Prepare spill communication to the EPD and other agencies as required + Monitor camera and security alarms for all Departments of Water Resources facilities including 911 call alerts + Request underground utility locates + Perform other duties of a similar nature or level Other Job Requirements/Information + This job may require on-call rotation and emergency after hours, weekends, and/or holidays. Effective 4/11/2023, this position is eligible for the Employee Referral Program. Minimum Qualifications WR Service Associate I - Grade A12(1) + High School Diploma, or G.E.D. AND + One year of customer service experience WR Service Associate II - Grade B22(1) + High School Diploma, or G.E.D. AND + Two years of call center service experience *An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered. For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click below. + WR Service Associate I (https://www.governmentjobs.com/careers/gwinnett/classspecs/newprint/1361759) + WR Service Associate II Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change. For more information about this department, please click here (https://www.gwinnettcounty.com/departments/water) . Additional Information About Gwinnett County Welcome to Gwinnett County Government Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more Careers with impact Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected. Exceptional benefits Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation. World-class community More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes. Gwinnett County is an award-winning employer! + Atlanta’s Healthiest Employer by Atlanta Business Chronicle + Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission + Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more! Vision Gwinnett is the preferred community where everyone thrives! Mission Gwinnett proudly supports our vibrantly connected community by delivering superior services. Values Integrity: We believe in being honest, building trust, and having strong moral principles. Accountability: We believe in stewardship, transparency, and sustainability. Equity: We believe in fairness and respect for all. Inclusivity: We believe in engaging, embracing, and unifying our communities. Innovation: We believe in continual adaptation of technology, process, and experience. Hiring Process Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below: + Hiring Process (https://www.gwinnettcounty.com/web/gwinnett/departments/hr/employmentandtesting/hiringprocess) + FAQs Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law. Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com. Our Benefits program is designed to support every aspect of our employees’ lives, from physical and emotional to social and financial. Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation. On average, our employees’ benefits are worth 48 percent of their base salary! In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees’ medical premium alone, the County contributes an average of 91 percent of the cost! Health + Medical plans for active and retired employees + Dental and vision plans + Prescription drug plan Wellness + Onsite Employee Wellness Center + 24/7 Employee Assistance Program (EAP) + Immunizations + Wellness education and incentive programs + Annual wellness fair Family and Career + Training and professional development opportunities + Family planning benefits + Four weeks of paid parental leave Time + Annual/Sick Leave + 12 paid holidays per calendar year + 1 paid floating holiday per calendar year Money + Flexible spending accounts for medical and dependent care + Health Reimbursement Arrangement (HRA) available + Health Savings Account (HSA) available + Retirement and Savings Plans + 401(a) Defined Contribution + 457 (b) Deferred Compensation + Longevity pay + Tuition reimbursement + Financial education programs Protection + Basic, optional, and dependent life insurance + Short-term and long-term disability + Critical illness and accident insurance + Hospital indemnity insurance + Identity theft protection To learn more about the Benefits offered at Gwinnett County, click here (https://www.gwinnettcounty.com/web/gwinnett/departments/hr/benefitsinformation) . 01 Do you have at least one year of customer service experience? + Yes + No 02 Have you worked in a Call Center/Dispatch environment? + Yes + No 03 How many years of experience do you have working in a call center/dispatch environment? + none + less than 1 year + 1 year to less than 2 years + 2 years to less than 3 years + 3 years to less than 4 years + 4 years to less than 5 years + 5 years to less than 6 years + 6 years to less than 7 years + 7 years to less than 8 years + 8 years to less than 9 years + 9 years to less than 10 years + 10 or more years 04 Describe your call center/dispatch experience. If none, type N/A. 05 Do you have Lucity or GIS experience? + Yes + No 06 If you answered yes to Question 5, please describe your experience. If no, please type N/A. 07 Are you available to work weekends, holidays or overnight shift? + Yes + No 08 Please list all languages you speak fluently, including English. If none other than English, please type N/A. Required Question Employer Gwinnett County Address 75 Langley Drive Lawrenceville, Georgia, 30046 Phone 770.822.7915 770.822.7923 Website http://www.gwinnettcountyjobs.com