JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Duties& Responsibilities

Employee Support & Inquiry Management

Request Handling: Monitor and process employee requests via internal ticketing systems and communication platforms.

Information Management: Maintain and update internal FAQ pages, office guidelines, and operational manuals to ensure employees have access to current information.

Problem Resolution: Serve as the first line of support for workplace-related questions, escalating complex issues to the appropriate technical or management teams.

Office Asset & Facility Management 

Lost & Found: Manage the end-to-end process for lost property, including logging items, notifying owners, and conducting periodic audits and disposals.

Office Supplies & Equipment: Oversee the lending and maintenance of office equipment and supplies. Manage the inventory and registration process for employee business card orders.

Storage & Locker Management: Coordinate the allocation and clearance of employee lockers (cubbies) and maintain organized temporary storage areas.

Access Coordination

Building Badge Management: Manage the lifecycle of office access badges, including list integration, inventory audits, and recovery of badges from departing employees.

Compliance: Ensure all access-related tasks are executed according to company security protocols.

Event & Mail Operations Support

Event Support: Provide logistical support for office events, such as coordinating meal deliveries (Bento) and distributing company swag.

Internal Collaboration: Liaise with other teams such as Mail Center, Facilities, and IT teams to ensure daily office operations and special projects are executed smoothly.

Qualifications & Skills

Language Proficiency: Business-level proficiency in both English and Japanese (written and verbal) to support a diverse workforce.

Technical Skills: Strong command of office productivity suites (e.g., Google Workspace or Microsoft 365). Experience with CRM or Ticketing software is a plus.

Organizational Skills: Exceptional attention to detail and the ability to prioritize multiple tasks in a fast-paced environment.

Hospitality Mindset: A proactive, service-oriented attitude with a focus on providing a positive experience for all employees and visitors.

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.