Workplace Experience Supervisor Job ID 254222 Posted 07-Jan-2026 Service line GWS Segment Role type Full-time Areas of Interest Customer Service, Facilities Management Location(s) Tempe - Arizona - United States of America About the Role: As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You’ll Do: ● Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. ● Provide direct supervision to workplace team members, including regular check-ins, performance feedback, coaching, and development support. ● Promote a culture of continuous improvement, encouraging feedback and identifying opportunities to enhance efficiency and the employee experience. ● Partner with landlords and property management teams to coordinate building services, access, compliance requirements, and shared space needs. ● Maintain records of costs incurred by workplace team activities. Review invoices as needed. ● Respond to customer requests and complaints about the experience services department. ● Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery. ● Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation. ● Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives. ● Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan. ● Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives. ● May establish new techniques to ensure the team is able to meet its objectives. ● Has a direct impact on the team objectives as well as the objectives of related teams. ● Ensure personal and team outcomes have a positive impact on customer objectives. ● Lead by example and model behaviors that are consistent with CBRE RISE values ● Guide team through the application of basic knowledge of practices and procedures. Work to build consensus. What You’ll Need: ● High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred. ● Familiarity with subtenant operations and shared-space protocols. ● In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required. ● Demonstrated ability to assess options and apply sound judgment based on past precedent and technical understanding. ● Requires the ability to explain complex concepts or sensitive information. ● Proficiency in Google Workspace (Docs, Sheets, Slides, etc.). ● Excellent organizational skills with a master-level inquisitive mindset. ● Ability to meet physical requirements, including standing, walking, bending, and lifting/carrying 50 lbs.● Comfortable with basic budgeting concepts, including cost tracking, invoice review, and variance awareness. ● Strong written and verbal communication skills to convey information clearly and professionally. ● Experience supporting client-facing functions and maintaining positive client relationships. **Why CBRE?** We value a culture of respect, integrity, service and excellence that crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in. Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6-month mark. FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list. Forbes Named one of the best large employers in America and one of the World's Best Employers! **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)