Workplace Experience Specialist Job ID 248624 Posted 03-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service Location(s) Menlo Park - California - United States of America **About the Role** The Workplace Experience Specialist leads successful execution of daily operations, acting as the chief liaison for clients, vendors, and key cross-functional team. In this role, you will be responsible for handling onsite vendor relationships from onboarding through offboarding, including access and badging, deliveries, contractual requirements, and other amenity-specific services. The Workplace Experience Specialist ensures services provided are going above and beyond and ensures operations partners fully understand requirements. This role is located at one of our client’s sites in the California Bay Area. **Responsibilities** + Support Amenities manager in ensuring excellent clients, vendors, and internal operations + Strategically handle daily operations of a subset of amenities vendors across the Bay Area client campuses. + Serve as the main point of contact for staff and contractors + Considerately and promptly remedy issues/partner concerns as they arise. + Develop and maintain standard operating procedures for amenities vendors. + Accountable to develop and communicate end-to-end sophisticated plans to ensure detailed execution of high priority projects. Exercises good judgement to ensure that services are delivered to exceed client expectations, while maintaining adherence to guidelines and processes and demonstrating industry standards and experience. + Represent the Amenities Team during cross-functional new build planning and construction projects. + Source, launch, and lead new amenity programs to uphold and further Amenities Team standards across all Bay Area Campuses. + Drive the procurement process for all new and renewed vendor contracts, ensuring accurate documentation is acquired and appropriate access is granted. + Handle and strengthen client and vendor relationships. + Define, collect, and analyze operational metrics to identify KPI’s; use data to drive employees and vendor engagements across amenities programming. + Compose, implement, and maintain team structure and processes + Operate under Host Values and deliver fabulous experiences. + Assisting other Facilities departments as vital. **What you’ll need** + High School Diploma or equivalent experience or GED or comparable background with up to 2 years of job-related experience. + Interpersonal skills to exchange straightforward information. + Solid understanding of Microsoft Office products. Examples include Word, Excel, Outlook, etc. **Why CBRE?** We value a culture of respect, integrity, service and excellence that crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in. Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6-month mark. FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list. Forbes Named one of the best large employers in America and one of the World's Best Employers! **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **California Residents:** CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum annual salary for the **Workplace Experience Specialist** position is $81,500, and the max salary is $91,500. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)