Workplace Experience / Soft Services Consultant Job ID 255573 Posted 15-Jan-2026 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Lebanon - Indiana - United States of America CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. **About the role** Responsible for leading all aspects of day-to-day soft services in pharmaceutical manufacturing environment. These services will include Janitorial, dining services and events. Will partner closely with Soft Service Manager, contracted vendors, and client QA and facility teams. This role will have a heavy focus on vendor management, ensuring contracts are fulfilled, GMP documentation, work order management and managing corrective actions associated with deviations. This is a fully onsite role Monday-Friday in Lebanon, IN. **What you’ll do** + In partnership with local management oversees the day-to-day work flow of contracted vendors to ensure deadlines and accurate procedures; resolves client concerns and answers questions regarding policies and procedures. Handles day-to-day issues as they arise. Ability to identify and appropriately bring up sensitive issues. + Provides supervision to contracted vendors for Soft Services for the Lebanon, IN campus. Provides assistance such as technical mentorship, and/or training. May lead project teams and/or plan and supervise assignments. Monitors performance and ensures contract fulfillment. Leads by example and models behaviors that are consistent with the company's values. + Oversees the general administrative tasks of local client services team to ensure deliverables are complete and resources are deployed where needed. + Communicates with client and facility occupants to ensure customer happiness and improve opportunities to expand contract scope. + May be responsible for helping to support local accounting and finance activities including payables, revenue transactions, forecasting and budgeting, in partnership with business operations, division finance and corporate finance. May be responsible for local P&L oversight. + Reviews all vendor work and assures performance in accordance with established client procedures and safety protocols. + Will act as a backup resource to support any function, as required. + Maintains accurate metrics on the performance of maintenance tasks and provide timely reports to management. **What you’ll need** + Bachelor's Degree (BA/BS) preferred or equivalent experience. Minimum of 5 years validated experience. + Soft services vendor management preferred. **About CBRE:** When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential! **Disclaimer:** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)