Workplace Experience Receptionist - Burlington, MA Job ID 250018 Posted 05-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service, Facilities Management Location(s) Burlington - Massachusetts - United States of America **About the Role:** As a CBRE Receptionist, you will provide administrative tasks to a department or office. This includes greeting visitors, answering calls, setting up meeting rooms, and other duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. **What You’ll Do:** + Receive and direct incoming calls to appropriate personnel and voicemail. + Greet clients, applicants, and visitors upon arrival. Issue visitor passes and parking validations and follow security protocols. + Schedule and prepare meeting and conference rooms. This includes room setup, placing catering orders, and securing technological equipment. Request building and housekeeping services as needed. + Perform general clerical duties including distributing office faxes and packages and ordering office supplies. + Track incoming and outgoing packages, mail, and freight. Arrange messenger service as needed. Arrange hospitality services for guests such as transportation, tickets, reservations, etc. + Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. + Impact through clearly defined duties, methods, and tasks are described in detail. + Deliver own output by following defined procedures and processes under close supervision and guidance. **What you’ll need** **Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future** To thrive in this role, you will bring a combination of experience, skills, and passion for creating exceptional workplace experiences. Specifically, we are looking for: + **Eligibility:** Applicants must be currently authorized to work in the United States without the need for visa sponsorship, now or in the future + **Education:** High School Diploma or GED required. A bachelor's degree in hospitality, Event Management, or a related field is a plus + **Experience:** A minimum of 2 years of meeting and event planning, front desk, concierge services, customer service, or a related hospitality role + **Communication and Interpersonal Skills:** Exceptional verbal and written communication skills, the ability to confidently interact with diverse individuals and build positive relationships, a warm and welcoming demeanor and genuine desire to assist others and strong active listening skills and the ability to empathize with others. + **Organizational and Execution Skills:** Strong organizational skills with a keen eye for detail, ability to prioritize tasks, manage time effectively and meet deadlines as needed and ability to follow instructions accurately and ask clarifying questions as needed + **Technical Skills:** Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Etc.) Also, a plus if proficient in other platforms such as Webex, slack, and Canva. + **Collaboration and Adaptability:** A collaborative team player who is comfortable working with internal teams and ability to adapt to changing priorities and handle multiple tasks simultaneously. **Why CBRE?** A culture of respect, integrity, service, and excellence crafts our approach to every opportunity! This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, Vision insurance, generous PTO and more CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Receptionist position is $50,000 annually and the maximum salary for the Workplace Experience Receptionist position is $55,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications,and experience. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). Host Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it. Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform. The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services. Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)