Workplace Experience Manager - Technical Job ID 215992 Posted 15-Apr-2025 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance, Facilities Management Location(s) Dublin - Dublin - Ireland CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a **Workplace Experience Manager** to join the team located in Dublin 4. The individual will be the driving force in championing workplace experience - helping make the site a true destination for our client and its colleagues. This role would be suitable for an Assistant Facilities Manager/ Facilities Coordinator / Building Manager or Maintenance Lead with good customer interaction skills. The individual must possess exceptional interpersonal skills, with a vision for improvement and innovation, and an analytical mindset; someone who can coordinate and instil change through the implementation cycle of the workplace experience journey our client are undertaking. They must demonstrate a hospitality mindset at all times and look to breed that culture within the existing CBRE team and our clients’ colleagues. **What You’ll Need:** + Previous experience of Building Services in a Corporate or hospitality environment. + Previous experience in organising, managing events and large meetings. + Fluent and comfortable in the use of technology including MS Office, social media and other applications. + Track record of building positive relationships and delivering exceptional customer service. + Always set high standards for themselves and others. + Can inspire others and support new ideas and initiatives. + Can adapt to changing demands and deadlines. + Takes pride in the service delivered to our customers and our customers’ customers. + Ability to analyse data, identify trends and convey results, deploying an action plan in a clear, concise and confident manner. + Excellent spoken and written communication skills and the ability to communicate in an effective manner. + Ability to think strategically and independently. + High School Diploma, GED, or trade school diploma with 4-5 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered. Certifications/licenses as may be required by local or state jurisdictions. Prior shift manager or supervisory experience preferred. + Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads. + Ability to exercise judgment based on the analysis of multiple sources of information. + Willingness to take a new perspective on existing solutions. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Organizational skills with an advanced inquisitive mindset. **What You’ll Do:** + Liaise with FM Team and Client contacts to drive the workplace experience strategy. + Manage and coordinate the creation of initiatives, working with onsite teams to promote and to create a forward planner of activities. + Assist in the coordination of all client events activities on site ensuring a seamless end to end delivery. + Support the delivery of the “ _One Team"_ ethos. + Develop and nurture business relationships with all client contacts across the site to gain insights into anticipated future requirements and work these into the service delivery strategy. + Support the CBRE FM Team and Client with delivering individual building or site wide projects and initiatives. + Support the Facilities Manager in driving consistently high standards of workplace experience across the site. + Deliver value to our customers by providing top quality consultancy and acting as a trusted advisor. + Establish and maintain customer relationships by promoting site activities and promoting the wider facilities teams. + Comply with all applicable codes, regulations, governmental agency, and Company directives related to building operations and work safety. + Oversee operations, assign work orders, and provide technical and procedural training of coworkers and subcontractors. + Consult with clients to schedule preventive maintenance and other downtime to minimize business interruption and inconvenience. + Formulate and implement a preventive maintenance program to ensure that building machinery and systems meet or exceed their rated life. + Oversee and inspect the work performed by vendors. + Confirm that work is complete, equipment is fully functional, and client space is in prime working condition. + Respond quickly to emergency situations, summoning additional assistance as needed. + Apply in-depth knowledge of standard principles and techniques/procedures to accomplish complex assignments and provide innovative solutions. + Coach others and share in-depth knowledge of own job discipline and broad knowledge of several job disciplines within the function. + Lead by example and model behaviors that are consistent with CBRE RISE values. Work to build consensus and convince others to reach an agreement. + Impact a range of customer, operational, project or service activities within own team and other related teams. + Work within broad guidelines and policies. + Explain difficult or sensitive information. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)