Workplace Experience Manager - San Francisco, CA Job ID 251706 Posted 09-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service, Facilities Management Location(s) Oakland - California - United States of America, San Francisco - California - United States of America, South San Francisco - California - United States of America **About the Role:** The CBRE Workplace Experience Manager is a pivotal leadership role responsible for curating and overseeing the strategic delivery of world-class services across the designated building or campus. This position is key to fostering an engaging and professional environment by ensuring seamless, high-touch hospitality and flawless execution of all programs and site events. This individual leads the Workplace Experience function to consistently exceed expectations for employees and all high-profile guests. **What You’ll Do:** + Formal Supervision and Team Development: Provide direct, formal supervision, mentorship, and coaching for a team of up to 15 employees. This includes actively monitoring the professional growth and development of staff, conducting rigorous performance evaluations, and overseeing the entire recruiting and hiring lifecycle to build a high-performing team. + Strategic Team Leadership: Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. + Premium Hospitality & Service Level Management: Drive a culture of intentional, high-quality hospitality across all workplace services. Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. + End-to-End Event Management: Serve as the primary lead for all on-site events, ranging from high-level client meetings to large-scale employee functions. Develop and maintain standard operating procedures (SOPs) for event planning and execution to ensure consistency and high quality. + Client and Stakeholder Relations: Build and maintain a trusted client relationship. Lead by example and model behaviors that are consistent with CBRE RISE values. + Operational Excellence: Identify, troubleshoot, and resolve day-to-day issues. Assess technological and training needs for Workplace Experience teams. Always follow safety standards with employees, clients, and vendors. **What You’ll Need:** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future + Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + Proven experience (3+ years) managing and executing complex, high-profile corporate events or hospitality services is highly preferred. + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. + Demonstrated leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. + Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. + Working knowledge of Google Docs and Slack. Some experience with Jira would be useful but not required. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Manager position is $110,000 annually and the maximum salary for the Workplace Experience Manager position is $120,000 annually. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications,and experience **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). Host Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it. Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform. The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services. Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)