Workplace Experience Manager 

We're seeking a Workplace Experience Manager to lead our London team and deliver a world-class environment for EY colleagues. Acting as the main point of contact for building users, you'll ensure seamless, high-quality facilities management across cleaning, waste, landscaping, food, and hospitality services. You'll champion continuous improvement and set the standard for exceptional workplace experiences.

Key Responsibilities

Lead and motivate Workplace teams, ensuring service excellence and operational efficiency. Act as senior contact for client and stakeholders, managing relationships and resolving escalations. Oversee delivery of integrated services including cleaning, waste, and hospitality. Ensure compliance with QHSE policies, conduct risk assessments, and support business continuity. Drive improvements using feedback, best practice, and performance data. Support Hospitality Assured accreditation across London sites.

What We're Looking For

Proven experience in people management and customer-facing roles. Experience working within the Soft Service industry including Front of House, Cleaning and Security Strong stakeholder engagement and communication skills. High IT literacy; IOSH and CAFM experience desirable. Ability to manage multiple priorities and deliver operational excellence. Flexible, resilient, and committed to creating outstanding workplace experiences.

Desirable Skills

Project management experience. Knowledge of Hospitality Assured standards. Experience reviewing processes to drive efficiency.

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