JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Title

Workplace Experience Leader – P&G Account EMEA (P2)

Department/Client Account

IFM - P&G Account, UK

Line Manager

Workplace Experience Regional Leader, Northern Europe

Number of Subordinates

Four (4):  

Workplace Experience Assoc (WEA x2), Workplace Experience Coordinator (WEC x 2).

Job Summary/Goals

Responsible for leading the delivery of all Non-Technical FM services and integration of capital projects delivery at Procter and Gamble at the Newcastle Innovation Center campus, for which you are accountable. Deliver these services with the goal to ensure highest satisfaction and make a change in a way that optimal Human Experience is achieved.  In this capacity there are 6 major activities for which you are accountable:

People Management – develop and sustain a high quality well motivated teamClient Management – ensure that on site Clients expectations are metContracts Management – ensure that all contracts are professionally deliveredFinance Management – ensure that the site’s financial operations are meeting targets and control requirementsHealth and Safety Management – ensuring the provision of a safe working environmentHuman Experience/ Hospitality management – implementing Industry Best Practice operations and own initiatives.

Essential Duties and Responsibilities

People Management

Provide leadership for site FM team

Mentor & enable training & development of team members

Identify and fill staffing needs

Nurture an environment conducive to good teamwork and co-operation among colleagues

Client Management

Strive to “delight” the Client in all aspects of service delivery

Interact on a regular basis with the appropriate P&G C&SS Manager and on-site client personnel to discuss ongoing service delivery and forward planning

Contracts Management

Ensure that all contracts at the site are delivering the required service at the correct cost

Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies

Finance Management

Ensure that the site meets all financial targets and control requirements Provide standard monthly/quarterly/annual reporting and management reports as required Deliver Savings within or above the given targets.

Health and Safety Management

Ensure that the site meets all legal and Client required H&S regulations Ensure that all Jones Lang LaSalle staff are working in compliance with H&S regulations

Human Experience / Hospitality Management

You enjoy and excel working on a fast-paced environment. You are detailed oriented to deliver results timely and with the highest quality. You feel empowered to create memorable human experiences for the client, the internal JLL team, and the account’s One Team while upholding safety standards. You are a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box. You are a role model with uncompromising standards who works as a collaborative team player, communicates professionally and demonstrates accountability. You are open to new and innovative ideas and you focus on continuous improvement and delighting the customer. At JLL you are expected to think “WE”. Everyone in the organization is part of the team! You are a proactive, empathetic leader who brings a positive attitude to the workplace each day. You are a change agent who lives JLL’s core values, including: ethics, teamwork and excellence. Working with and for people is your passion!

Additional Duties and Responsibilities

Work together with other JLL business lines like transaction business, project management, IPS etc.Networking with the clients GBS organization and the local P&G managementSupport new business opportunities of JLLSupport bidding processes of the central JLL IFM team in London for new IFM clients

Key Performance Measures

Staff Satisfaction SurveyKPIs/Master Agreement Reporting requirementsCSA/Audit scores/ ScorecardsImplementation of Best PracticeAgreed cost savings initiativesBudgets/forecast accuracyEHS & Compliance AuditsClient Surveys (as defined in Master Agreement)Contracts SLA’S

Skills

Command Skills – for coordinating all additional efforts;Customer Focus – for best Workplace Experience for users;Negotiating skills – for negotiating with business and suppliers for the best solution;Priority Setting – Set right priority also in cooperation with your manager;Problem Solving;Drive for Results;Human Experience – Ability to proactively manage day to day business with great Human experience as an outcome of understanding of the client needs.

Competencies

PatienceStress resistantUp to date on the latest developments in the FM industryHelpfulEmpathicA desire to learnStrong team player

Experience

Minimum 5 years of experience in a (Facilities related) Management position in a high demanding and international customer environment.Proven track record of Human Experience improvement and engagement.

Qualifications

Bachelor’s degree Facilities Manager or equivalent, or similar experience.

Location:

On-site –Tyne and Wear, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.