Workplace Experience Coordinator (Cambridge, MA) Job ID 249801 Posted 02-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service Location(s) Cambridge - Massachusetts - United States of America **About the role** Step into the dynamic world of a CBRE Workplace Experience Associate, where you are the welcoming face and pivotal force behind a world-class customer service experience. Your mission is to elevate the daily environment for every employee and guest, ensuring their visit is seamless, productive, and memorable. As a core member of the Workplace Experience team, you won't just assist; you will be an active creator of an exceptional, high-touch atmosphere that leaves a lasting positive impression. This role is your platform to make a tangible impact on the culture and satisfaction of everyone in the building. This role will be a daytime shift 8:00 am to 5:00 pm EST, Monday to Friday, with some potential for overtime, if needed. **What you’ll do** + First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the accurate location. + Monitoring security and fire life safety alarm systems and related follow-up communication. + Checking for environmental leaks for trucks entering the site. + Make a memorable first impression by answering the telephone in a professional manner. + Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed. + Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer-driven manner. + Review customized client materials to ensure they follow brand guidelines. + Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building. + Follow specific directions as given by the manager and work under minimal supervision. + Gather and analyze data to identify and solve complex problems that arise with little or no precedent. + Impact own team and other teams whose work activities are closely related. + Suggest improvements to existing processes and solutions to improve the efficiency of the team. + Evaluate and communicate unusual and/or complex content in a concise and logical way. **What You’ll Need:** · High School Diploma or equivalent experience or GED or equivalent experience required. · Excellent communication skills. · A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. · In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. · **Why CBRE?** When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential! **Our Values in Hiring** At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. **Applicant AI Use Disclosure** We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Coordinator role is $48,000 annually (or $23.07 hourly) and the maximum salary for the Workplace Experience Coordinator position is $58,000 annually. (or $27.88 hourly). The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)