Workplace Experience Community Coordinator onsite in Raritan, NJ Job ID 219875 Posted 13-May-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative Location(s) Raritan - New Jersey - United States of America CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. **About the role** The Community Experience Leader role is at the forefront of delivering a positive office experience as a cultural ambassador, community advocate and service leader. In this role, you would lead and provide experience services and support to increase individual well-being, personal productivity, and organizational effectiveness. As the leader and face of the campus, the Community Experience Leader is responsible for creating a supportive and comfortable atmosphere by welcoming visitors, contractors, and associates while supporting all employee-facing services, collaborating with other teams, creating ease in the workplace, and building community. **What you’ll do** The ideal candidate for this role will be an inclusive leader who builds strong internal connections and a welcoming employee community that will help to shape, elevate, and enhance campus culture to create an environment where employees are encouraged to collaborate and drive innovation. **Support/ Collaboration:** + Collaborate with the communications and public affairs team on campus communication strategy to keep the workforce informed, connected, and engaged. + Serve as primary point of contact for Employee Resource Groups (ERGs) and campus committees, to plan small scale and large-scale events on campus. + Proactively collaborate with on-site Employee Resource Groups (ERGs), business leaders, and executive leadership teams to coordinate activities and events throughout the year that will help to drive positive employee sentiment and create and active campus culture. + Plan and organize customized activities and events for groups to support team and community building (from ideation to execution). + Create an engaging workplace through Johnson & Johnson’s approved social networking sites. + Support special projects, as needed. **Creates ease in the workplace** + Provides coordination and support for delivery of Workplace Services. + Greets employees and announces clients and visitors. Conducts guest registration through badging software. Receives and directs incoming calls to appropriate parties. + Maintains awareness of the workspace and ensures meeting room etiquette is followed. + Submits janitorial and maintenance work orders as needed and/or communicates with appropriate partners to address issues. Responds to customers on behalf of other team members (e.g., Facilities or Soft services team). + Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request. Assists with light duty adjustments i.e., adjusting monitor arms, tightening screws on chairs, and crawling under desks to adjust cables. + Ensures client and company materials align with client and company brand guidelines such as Welcome guide, RACI (Responsibility, Accountability, Consulted, Informed), Site Guide, City Guide, etc. + Uses and maintains integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested. + Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures. + Provides support for teams as directed, including expense management, meeting coordination, equipment care, and supply management. Ensures all billings for business services are invoiced and billed as required. + Collaborates with vendors employees who provide services and goods. **Creates Community** + Leads and owns site wide programs meant to connect campus population to campus leadership. + Support and eventually lead the Community Council of key cross-functional business partners and leaders to provide harmonization across the campus, offering subject-matter expertise to regional and functional partners, enabling effective management of the site, including compliance with safety guidelines and Company policies, and continuous improvement. + Organize and lead New Hire and Transfer Orientation Programs. + Support, train, lead neighborhood ambassadors in tasks such as emergency response, new hire support, feedback, communications, maintain ambassadors contact data base, + Delivers orientations, such as tours of facility, how to submit a work order, where supplies are kept and ordering procedure, amenities, and software ordering. + Gathers data by compiling employee feedback, comments, and requests + Builds trust with employees to be viewed as their main point of contact **Other duties** + May support coordination of moves, adds, and changes (MAC) + Provides general administrative support (budgetary control, reporting and governance, site specific duties. + Participates, contributes to CBRE’s Community Program participates in ongoing training, share standard processes, and innovation. Maintains community program journal, leads community program events, champions team items and supports teammates. **What you’ll need** HS Diploma or equivalent experience or GED or equivalent experience required. Bachelor's degree or equivalent experience or other relevant vocational training preferred. Minimum of 3 years related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred. Previous supervisory & customer service experience preferred. **Why CBRE?** When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential! **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training and experience. The compensation range is about $55,000 to $68,000 annual base salary based on experience. The compensation offered to a successful candidate will depend on the candidate’s skills, qualifications and experience. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)