Workplace Experience Associate- Rotating Day and Night Shifts onsite in Elkton, VA Job ID 232041 Posted 04-Aug-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative Location(s) Elkton - Virginia - United States of America CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. **About the role** As a CBRE Workplace Experience Associate – Console Operator, you will be responsible for delivering world-class customer service experience to employees and guests of the site. This job is part of the Workplace Experience function. This primarily a sedentary multitasking position. This is a 2,2,3 schedule working days and overnight shifts. Day shifts are 6am-6pm and overnight is 6pm-6am. **What you’ll do** + First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor passes and follow security protocols allowing personnel into the site. + Responsible for communicating and coordinating of emergency response personnel as it relates to internal emergency medical, fire, and other related response types. + Make a memorable first impression by answering the telephone in a calm and professional manner. + Answer emergency and non-emergency calls for service as received and gather needed information for responding personnel. Transfer calls to their appropriate destination. + Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer-driven manner. + Able to learn various computer-based systems such as visitor registration, reporting systems, notifications systems, and cameras. + Monitor and function of site life safety alarm panels, shelter in place system, and other notification systems as needed. + Review customized client materials to ensure they follow brand guidelines. + Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building. + Ability to keep detailed, accurate, and neat records. As well as communicate clearly both orally and written format. + Follow specific directions as given by the manager and work under minimal supervision. + Gather and analyze data to identify and solve complex problems that arise with little or no precedent. + Responsible for maintaining all mandatory personal contractor and site wide training. **What you’ll need** + High School Diploma or equivalent experience or GED or equivalent experience with 3-4 years job-related experience. + A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. + Understanding and use of basic radio communication equipment. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. **Why CBRE?** When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential! **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)