Workplace Exp Coordinator - Hard Services Job ID 230933 Posted 31-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Building Management Location(s) Perth - Western Australia - Australia + **GWS account - a leading global mining client** + **Opportunity to elevate your career in Facilities Management** + **Perth | Mooroo | Land of the Whadjuk Noongar people** **About CBRE** CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients. **About the Role** As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. **What You'll Do** + First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. + Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. + Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation. + Oversee all Hard services third party vendors + Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation + Carry out any small ad-hoc handyman requests + Manage the Central Park EOT locker & Facilities requests + Manage the Central Park Internal Floor locker requests + Manage the Raine Square EOT locker & Facilities requests. Work closely with the onsite SWEC + Manage the Raine Square Internal Floor locker requests. Work closely with the onsite SWEC + Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. + Organize room configuration arrangements on level 18 when requested. This is shared between other WEC’s + Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. + Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager. + Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. **What You'll Need** + Ability to follow basic work routines and standards in the application of work. + Communication skills to exchange straightforward information + Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Strong organizational skills with an inquisitive mindset. + A “Can do” attitude and work well within a team environment + Trade background but not essential **Why CBRE** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential. **Our Values in Hiring** At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)