Workplace Exp Coordinator Job ID 226298 Posted 03-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Sydney - New South Wales - Australia + **Multinational technology client** + **Workplace Experience role within a fast paced, corporate & vibrant environment ** + **Based in Sydney CBD | Land of the Gadigal people** **About CBRE** CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients. **About the Role:** As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. **What You’ll Do:** + Provides coordination and support for the delivery of both basic and more complex reception duties. + Responds to client inquiries and concerns. Ensures timely and quality service delivery to clients and follows up to ensure customer happiness. + Provides basic and complex support for the Facilities Management team as directed, including meeting room coordination and re-sets, equipment care, and supply management. + Manages incoming and outgoing mail. Ensures mail is stored securely if required. + Ensures compliance with health and safety regulations within the workplace. + Assists in the implementation of emergency procedures and safety drills. + Performs other duties as assigned. Workplace Care + Conducts Daily Site Checks: Perform daily walkthroughs of the reception and cafe areas to assess the condition of facilities, amenities, and common areas. + Provides feedback on the overall employee experience based on observations and interactions during site checks. + Identifies opportunities for improvement and enhancement of the workplace environment. Reception Services + Greets employees, clients and visitors. + Conducts guest registration through sign-in software. + Ensures the reception desk and external office areas are maintained clean and clear of clutter. + Provides host duties for visitors, e.g. storing of luggage, provision of drinks, coat check, etc. + Serves as a point of contact for employee inquiries related to workplace services and amenities. Vendor Management + Provides access credentials for vendors. + Escorts vendors on premises as required. + Processes invoices and ensures proper cost center coding. Administrative Support + Provides backup support and cover for both Melbourne (remotely) and Sydney FCs. + Assists employees with room bookings. Event Management + Organizes and coordinates events, activities, and programs that promote engagement and foster a sense of community among employees. + Assists with preparations for large meetings and events. **What You’ll Need:** + Prior Customer Service experience required: a minimum of one year of Front Desk, Concierge, customer service or other hospitality experience is preferred. Strong knowledge of the surrounding area and all recreational, hospitality and business-related information would be useful. + Ability to comprehend, analyze, and interpret complex business documents. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. + Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess customer requests, empathize and offer assistance. Utilizes a high level of attention to detail as well as strong interpersonal skills. + Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications. + HSE awareness and knowledge. **What's in it for you?** + Working alongside an experienced, well-established individual. + Extremely inclusive and friendly office culture. + Exposure to world-class facilities management services and opportunity to work with some of the industry’s most talented performers. + High exposure to career growth opportunities within GWS and across CBRE If this sounds like a good fit, we’d love to hear from you! Please submit your up to date resume for consideration, and note that due to high volumes of applications only suitable candidates will be contacted directly. At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed. We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We look forward to hearing from you! #WeAreCBRE CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)