Job Title

Workplace Coordinator

Job Description Summary

Job Description

Position Title: Workplace Coordinator

Corporate Grade: Admin / Graduate

Department: Facilities Management            

Location: Basildon

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 44,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

Role Purpose:

To ensure that effective facilities management activities are provided on site in accordance with the contract specification and agreed service levels. Develop and maintain a positive relationship with the client, customers and vendors.

Core Responsibilities:

Assist and/or manage as required day to day running of the mailroomSorting and distribution of incoming mail and deliveries according to site processesArranging DHL and courier collectionsFranking of outgoing mailCollection of mail from around the buildingProvide cover as required for Front of HouseAssist client with onsite tasks such as parking, first aid and fire marshall adminWork within a ‘one team’ approach to assist team members as requiredDocumentation management on C&W systems, e.g. FAMIS 360, Meridian, SharePoints etcRaise, update and review tickets within CAFM system – FAMIS 360Emergency reporting as part of BIA, BCP and EvacuationsBuild and maintain a strong positive relationship with the client, customers and vendors maintaining and promoting excellent serviceNetwork with the EMEA team to provide best practicePurchase Order Processing and invoice queriesWork to health & safety processes and procedures set out by C&W and legislative lawParticipate in the development and roll out of policies and procedures that affect the use of supplies and facilitiesInitiate interventions to solve problems in the facilitiesInitiate an active campaign on safety measures in the buildingUnderstand escalation process both on client and C&W side for reporting all operational and risk issuesRespond appropriately to emergencies or urgent issues as they ariseProvide operational support for Local FM and Client Real estate teamAssist as required with building inspections inline with service agreementAssist as required on building moves and move management projects

Qualities and Personal Attributes: Essential (unless noted as Desirable)

Qualifications

Proven relevant experience if no formal higher education

Knowledge

Health & Safety legislation relevant to FM industryPrevious facilities experience required

Skill and Experience

Good communication / negotiation skills;Experience of developing strong client relationships; andUse of MS Office programs, internal systems and databases

Personal Attributes

Team player;A self-starter, capable of working unsupervised;Competent and confident approach to workload;Presentable and smart in appearance;Proactive and able to work under pressure;Ability to manage a varied and complex workload; andA measured approach to problem solving and decision making

INCO: “Cushman & Wakefield”