Job Title

Workplace Concierge

Job Description Summary

The Workplace Concierge role is responsible for delivering exceptional customer experiences to all employees, visitors and guests of our client. The Workplace Concierge must ensure the highest level of customer experienced is realised, by bringing to life the client side Brand identity through all interactions and putting the customer at the heart of everything they do.

Job Description

Key Responsibilities:

Visitor Management:

Deliver a seamless welcome and arrival experience to all visitors and guests

Coordination of meeting rooms for meetings and events

Coordination of catering for meetings and events

Coordination of event management plans, including stakeholder engagement, liaising with external vendors and other service providers of Client

Coordination & communication with Client event host to ensure seamless delivery

Workplace Operations:

Responsible for ensuring the offices are always operational including:

Soft services facilities management

Coordination with building management in relation to out of hours events and faults etc.

Coordination of trades to ensure jobs are rectified within the required SLA’s

Perform regular audits and checks of meeting rooms and report faults for rectifications

Analysis of data to see trends and seek out operational efficiencies

Maintain and Update SOP’s and ensure processes are working seamlessly to support the need of the business units of Cushman & Wakefield

Access Pass Management:

Request name and identification of the visitor/contractor

Contact the person the visitor is requesting to see to confirm meeting

Verify identification and check

Request visitor completes sign in documentation then issue pass

Ensures the visitor/contractor access pass is returned at the end of the visit

Locker Management:

Manage the employee locker allocations using the required system

Ensure all lockers are true requests, following the Storage and Locker Guidelines

Release any locker from exiting employees for reallocation

At times, locker checks may be performed on request from HR

Storage Management:

Manage request for team storage either allocated to a tambour unit or fixed joinery

Ensure that any tambours not in use are empty and the key kept with workplace

Ensure all team storage in use is current via the quarterly storage audit

Ensure all spare keys are tagged and recorded and kept in the keytel

Meeting Room/ Event Management:

Manage bookings for the client meeting room spaces

Take any requirements at the time of the booking and schedule as appropriate (Set up etc)

Follow up bookings 48 hours in advance to reconfirm the booking

Book any catering as required

Follow up the caterers and process invoices to the BU cost centre

Manage the set up and knock down

Others:

Proactively review workplace systems / processes to innovate and continuously improve the customer journey and workplace experience

Performs other duties as requested by your direct manager

Provides relief services during leave and overload periods

Background and Experience

Strong experience in Front of house roles in Legal, Hospitality or Airlines in a customer service role 

Professional verbal and written communication skills 

Ability to multi-task 

Able to demonstrate a common-sense approach to problem solving

Experience supervision a team with direct reports

Qualification:

Minimum completion of Higher School Certificate

Minimum Certificate III in Hospitality preferred

Australian Citizenship required

Currently hold or must be willing to obtain security clearance

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from

Competitive salary and opportunity for career progression

4 weeks annual leave a year (pro rata for part time employees)

Being part of a growing global company

A Supportive and flexible environment;

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but everyday. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us!

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

We are committed to keeping you, our workplaces and our client spaces safe & healthy.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”