Working Student – Customer Care
Amazon.com
At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
As a Working Student on the Customer Care Operations team, you’ll be working closely together with our Frontline Operations Team, Back Office Team and our Vendor Partners around the world. You will be part of a highly motivated team in which having fun is just as important as helping our Partners in their daily tasks.
ABOUT YOU
You will be a key contributor to delivering exceptional customer service and support.
As a Working Student - Customer Care, you will...
- Respond to customer support letters and general inquiries
- Organize customer paperwork and correspondence
- Collaborate with internal stakeholders to resolve customer issues
- Assist in implementing and improving customer care processes
- Support the tasks of our Vendor Managers, including data analysis and reporting
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers’ daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
OUR OFFER
- Student position for 20h per week
- Compensation of €15.64 per hour
- 12 months contract
- Up to 4 free catered lunches per week
- Commuting benefits
- Exciting opportunity to participate in the growth of a global digital audiobook provider
- International work environment
- Flexible working hours
ABOUT THIS ROLE
As a Working Student on the Customer Care Operations team, you’ll be working closely together with our Frontline Operations Team, Back Office Team and our Vendor Partners around the world. You will be part of a highly motivated team in which having fun is just as important as helping our Partners in their daily tasks.
ABOUT YOU
You will be a key contributor to delivering exceptional customer service and support.
As a Working Student - Customer Care, you will...
- Respond to customer support letters and general inquiries
- Organize customer paperwork and correspondence
- Collaborate with internal stakeholders to resolve customer issues
- Assist in implementing and improving customer care processes
- Support the tasks of our Vendor Managers, including data analysis and reporting
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers’ daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
OUR OFFER
- Student position for 20h per week
- Compensation of €15.64 per hour
- 12 months contract
- Up to 4 free catered lunches per week
- Commuting benefits
- Exciting opportunity to participate in the growth of a global digital audiobook provider
- International work environment
- Flexible working hours
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