Req#: R41038
Category(s): Human Resources, HRIS
Full Time / Part Time: Full-Time
Shift: First

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$75,545.00 – $86,840.00 – $102,689.00

 

 

Job Summary:

Location: Remote in the following approved states; AZ, CT, FL, GA, KS, MA, MD, MS, MO, NH, NC, OH, PA, RI, SC, TN, TX, & VT.

As a Workday Support Analyst, you will monitor the support queue, troubleshoot user issues, and resolve tickets related to HR modules.  You'll collaborate with internal teams such as HR and IT to trouble shoot issues, diagnose problems, implement solutions, and assist with system updates or process improvements. Regular tasks may also include executing Workday HCM transactions, generating reports, testing new Workday features, and providing user training or documentation. This role offers a dynamic mix of system support, technical analysis, and stakeholder interaction, making it both challenging and rewarding for those who enjoy problem-solving and continuous learning.

Job Requirements:

Provide Workday support for HR and Managers across the Workday HCM suite, with emphasis on Staffing, Recruiting, Compensation, Talent, and Time/Absence. 

Recommend enhancements to the configuration of HR systems to ensure efficient business process automation

Support HR and other end-users in the effective use of HR systems

Work with HR system vendors as needed on systems maintenance and upgrades

Serve as a troubleshooting resource and work with the various stakeholders to resolve complex systems issues

Work with IT teams to ensure efficient integration with other systems

Work with the HR Operations team to understand the needs of the HR and HR related stakeholders

Participate and coordinate end-user testing

Participate in release testing and additional testing to validate any system updates to HR systems

Understand reporting requirements and match to Workday reporting capabilities

Execute HCM transactions as needed; participate in user training and development of training materials as needed

Required Education:
Bachelor's Degree

Required Expereince:

4+ years’ Workday HR Systems admin experience required with a focus on Staffing, Recruiting, Compensation, Talent and Time/Absence; Deep understanding of HCM business processes

4+ years of prior experience providing HR systems support or consulting experience

Prior experience performing system testing in a Workday environment

1+ years of using service management software

Preferred Expereince:

Healthcare experience is a plus.

Preferred experience to include Workday Studio, EIB Templates, XML, or Web Service Calls

Prior experience training end users on enterprise software

Familiarity with using/maintaining standard operating procedures and knowledge articles/job aides is a plus

Skills/Competencies:

Able to provide exceptional customer service and a consultative approach

Able to utilize Workday environments to troubleshoot issues and identify the root cause of problems

Able to collaborate with centers of excellence as needed to understand broader impacts to Workday issues and identify solutions to address cross-functional impacts

Able to assess systems problems, identify impacts and provide recommended solutions to internal HR managers and stakeholders 

Strong analytical skills, problem-solving, and communication skills

Collaborative and a team player

Education:

Bachelors Degree (Required)

Certifications:

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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