The Corporate Investment Bank’s Know Your Customer (KYC) team is at the forefront of safeguarding JP Morgan’s reputation and financial assets by ensuring strict compliance with a wide range of regulations. Through a robust Global Operating Model, JP Morgan delivers a seamless, business-wide KYC process that spans all lines of business and every region, setting the standard for excellence and consistency across the organization.
As a Quality Control Manager within the Wholesale KYC Operations Reviewer team, part of Digital and Platform Services, you will lead a team of Reviewers in North America to ensure efficient and timely onboarding, renewal, and remediation of client KYC relationships at JP Morgan, working closely with the WKOR Production Team and key partners across Sales, Reference Data, Credit, Legal, and Compliance. Your responsibilities include managing end-to-end quality reviews of KYC profiles to meet corporate and regulatory standards for new clients, incremental business, periodic reviews, and remediation, leveraging strong AML and KYC expertise in a fast-paced, dynamic environment. You proactively drive process improvements and programs, utilize Excel and PowerPoint for reporting to senior leadership, and promote excellence, quality, respect, and inclusivity, while building strong relationships and maintaining effective communication in a risk- and quality-focused setting.
Job Responsibilities:
Serve as a key point of contact for Regional and Global WKOR/Production Leads, Policy, and GFCC, managing escalations, action plans, and risk itemsStay up to date on process, procedure, and regulatory changes, ensuring your team is aware of and adheres to all updatesIdentify, lead, and implement process improvements, providing subject matter expertise on critical process and technology initiatives aligned with WKOR’s core objectivesOversee governance and location-specific tasks for Plano and Tampa Reviewer teams, proactively engaging with senior stakeholdersPlay an active role in the WKOR Target Operating Model Program, overseeing KYC record allocation, team capacity management, book of work, and quality control consistencyBuild, manage, and maintain strong stakeholder relationships for all deliverables and escalations, supporting NA entity types and international sales lines of businessLead, motivate, and develop your team through one-on-ones, skip-level meetings, coaching, and fostering a resilient, high-performing team cultureMonitor team performance using scorecards, metrics, KPIs, and KRIs, ensuring SLAs and cycle times are met with minimal stakeholder escalationsEngage in governance and quality assurance monitoring, analyzing error trends to prevent recurring issues and drive continuous improvementProvide subject matter expertise on key risks identified at all levels of KYC due diligence
Required qualifications, skills, and capabilities:
In-depth knowledge of the financial industry, with experience in high-profile operations and controls environmentsDemonstrated leadership and managerial expertise, with a strong drive to inspire and achieve team successExceptional verbal and written communication skills, with the ability to influence stakeholders at all levelsAdvanced time management, organizational, risk management, team building, and strategic planning abilitiesCreative problem-solving skills, with a focus on accountability, ownership, and delivering effective solutionsProven ability to mobilize resources, navigate complex internal networks, and negotiate with senior leadersTrack record of managing change and cultivating strong relationships and partnerships with stakeholders across the organizationExcellent analytical and research skills, with keen attention to detail and the ability to thoroughly investigate and resolve issues
Preferred qualifications, skills, and capabilities:
Prior experience in KYC, AML, Compliance, Audit, Risk, Controls, or related fieldsFamiliarity with a wide range of client types and structures, including SPVs, personal investment vehicles, trusts and foundations, governments, organizations, and banksUnderstanding of diverse financial products such as trade, escrow, treasury services, custody, and securities & collateral managementProficiency in basic reporting and presentation skills for effective communication with senior leadershipBachelor’s degree or equivalent qualification
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.