Lead KYC change initiatives that enable market expansion—streamline processes, strengthen governance, and ensure compliance while accelerating delivery.

As a Change Senior Associate within the Wholesale KYC Operations team, you are responsible for supporting and promoting change initiatives within Know Your Customer (KYC) operations for wholesale banking, with a particular emphasis on market expansion.

Job responsibilities

Lead and support change initiatives within Wholesale KYC Operations to enable successful market expansionCollaborate with cross-functional teams (Compliance, Technology, Business, Operations) to deliver process improvements and regulatory changes tailored to new marketsPrepare comprehensive internal governance reports, ensuring accuracy and timely distribution to relevant stakeholders.Lead governance meetings, facilitating discussions and decision-making processes to align with organizational objectives.Monitor actions and ensure timely completion across stakeholders, maintaining accountability and adherence to deadlines.Oversee and coordinate respective project working groups, ensuring effective collaboration and progress towards goals.Analyze current KYC processes, identify gaps, and recommend solutions to enhance efficiency and effectiveness, especially in the context of expanding into new geographies or client segmentsAssist in project management activities related to market expansion, including planning, tracking, reporting, and stakeholder communicationDocument business requirements, process flows, and change impacts for KYC-related projects, ensuring alignment with local regulatory requirements in new marketsSupport training and communication efforts related to new processes, policies, or systems required for market entryEnsure all changes are compliant with internal policies and external regulations, including those specific to new marketsRequired qualifications, capabilities, and skills  Experience in AML, Compliance, Fraud, KYC, or Operational Risk within financial servicesAbility to drive data-driven initiatives and foster collaboration among stakeholders, utilizing influence and project management skillsExpertise in leveraging AI, machine learning, and process automation to enhance data analysis and streamline workflowsStrong adaptability and resilience in dynamic, high-pressure environments, with interpersonal skills to motivate teams and negotiate effective solutionsAdvanced proficiency in developing quantitative reports and actionable insights to support strategic decision-making and continuous improvement Process improvement and change managementRegulatory awareness (KYC/AML, international regulations)Project management for market expansionStakeholder engagementAnalytical thinkingAttention to detail

Preferred qualifications, capabilities, and skills  

Experience in KYC, AML, or financial services operations Experience supporting market expansion or working with international regulatory requirements Strong analytical, problem-solving, and project management skillsExcellent communication and stakeholder management abilitiesProficiency in MS Office; experience with project management tools Ability to work in a fast-paced, dynamic environment and manage multiple priorities