Job Description:

Provides consistent, respectful and professional internal/external customer care. Initializes and maintains an open line of communication to ensure all customers receive the highest level of customer satisfaction possible; Performs any and all work at the consumer or business customer premises up to and including the Serving Terminal (including fiber drop) for IP enabled non-design products and services, regardless of the technology or equipment involved. This work will include but is not limited to all inside wiring, including but not limited to: COAX, cat3 and cat5; installs, repairs, replaces, disconnects, modifies, downgrades and upgrades Customer Premises Equipment (CPE) such as set-top boxes, residential and home entertainment gateways, home networking, VoIP, Direct Broadcast Satellite (DBS), high speed internet/DSL and Wi-Fi equipment, etc., for all services regardless of the technology or equipment involved; and station connection materials. Verifies all services are working; Installs and rearranges inside wire and jacks; Isolates and corrects any applicable inside wiring problems; Performs programming activities on the hardware and conducts testing with the end-user; Performs necessary cross connection work at the Serving Area Interface (SAI), including the video-ready access device (VRAD), Primary Flexibility Point (PFP), or equivalent, regardless of the technology involved; Performs pair changes. 8. Performs port swaps; Installs and removes bridge tap cancellation devices; In copper cable only, splice the assigned pair to a drop in a ready access terminal that does not have binding post by bridging the copper cable pair into the drop; Keeps detailed record of work activity; Receives work assignments from the supervisor or other designated employee and/or retrieves work assignment and completes orders through the use of a computer; Uses test equipment; Tests facilities and equipment on which trouble has been reported; Works independently with little supervision; Educates customers on the features and functionality of the services; Makes sales recommendations to customers; demonstrates and recommends additional equipment and services; Works in attics, basements, crawl spaces and other similar places; involves kneeling, stooping, bending, crouching, crawling, etc.; Works outside in all kinds of weather;  Climbs poles, ladders and works aloft with small tools; Follows established safety procedures. Must be able to safely utilize equipment resources to perform specified physical job duties, i.e., satisfies manufacturers specifications for operation or use of equipment including weight limitations; Lifts and moves loads up to 80 pounds; Drives Company vehicle; Perform any other generally related duties and responsibilities as determined by the Company.

Our Wire Technicians earn between 1196.00 - $1228.50 Weekly. With our amazing wage opportunities, our average starting earnings begin at $62192.00 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage · 401(k) plan · Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired). · Sick leave (may vary by state and based on bargaining group to which you are hired). · Adoption Reimbursement · Disability Benefits (short term) · Life and Accidental Death Insurance · Supplemental benefit programs: critical illness, accident hospital indemnity/group legal · Employee Assistance Programs (EAP) · Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

If a Background Check is required, candidates with arrest or convictions records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Relevant Material Job Duties for which Criminal History may have a direct adverse, and negative relationship potentially resulting in the withdrawal of the Conditional Offer of Employment Contact with Customers/Candidates/Clients Safety Sensitivity (Vehicle/Tool/Machine Operation - if applicable) Handling/Proximity to Sensitive Information

Weekly Hours:

40

Time Type:

Regular

Location:

Forest, Mississippi

With our amazing wage opportunities, our average starting earnings per week begin at

$0

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-70879 Date posted 06/23/2025