REQ#: RQ213663Public Trust: MBI (T2) Requisition Type: Regular Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

Seize your opportunity to make a personal impact as a Windows Support Engineer supporting a key Federal agency. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. GDIT is looking for a Windows Support Engineer to support the USPS Endpoint Systems/Platform Configuration team to provide Windows Engineering Support. As a Windows Support Engineer, your primary responsibility is to provide support to improve the digital user experience and assist in troubleshooting ITSD call drivers.  The Endpoint Technology Engineering (ETE) Systems Platform Configuration team needs a Windows OS engineer to help research, diagnose and develop remediations to improve performance, as well as determine any commonalities to the service desk to reduce calls and wait time in line. Additionally, you will support the various ETE teams, as needed, to provide Windows OS knowledge and expertise to support over 150K ACE machines, 180K ACE users, and 12K DSS machines.

HOW A WINDOWS SUPPORT ENGINEER WILL MAKE AN IMPACT:

Ability to evaluate endpoint analytical data and windows event/log data to identify areas of concern with workstation performance or issues driving incidents.Investigate and identify root cause and remediation for identified Windows 10/11-related issues, including but not limited to:Operating system issuesSoftware installation and configurationNetwork connectivity issues.Address conflicting third-party applicationsMonitor system performance and identify areas for improvement.Work with other IT teams to troubleshoot and resolve complex technical issues.

WHAT YOU’LL NEED TO SUCCEED:

Required Experience:

8+ years of hands-on experience

Certifications:

Microsoft 365 Certified: Endpoint Administrator Associate – preferred, but not required

Education:

A degree from an accredited College/University in the applicable field of services is preferred. NOTE: Four (4) years’ additional relevant experience in lieu of a degree

Required skills:

In-depth knowledge of Windows operating systems, including its features, architecture, and functionalitiesAbility to install and configure Windows operating systems on multiple platforms, including laptops, desktops, and serversUnderstanding of Windows updates, service packs, and patches, and experience with the installation and troubleshooting of these updatesAbility to troubleshoot and resolve hardware and software issues related to Windows 10 /11 operating systemKnowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPNKnowledge of Active Directory services, Group Policy, and domain configurationExperience with PowerShell scripting and command-line interfaces to automate tasks and streamline processesKnowledge of WMI – Windows Management InstrumentationExcellent problem-solving skills and the ability to design, plan, and implement solutions to complex issuesGood communication skills and the ability to work well in a team environment while demonstrating personal initiative and the ability to work independently.Proficiency with performance monitoring and profiling tools such as Microsoft Windows Performance Toolkit, ProcDump/ProcMon, PerfMon, Fiddler, Sysinternals, WinDBG, and Wireshark.

Desired Skills:

In-depth knowledge of computer architecture, computer hardware components, and working knowledge of firmware, BIOS, and device drivers, as well as their optimization.Understanding of Operating Systems principles including memory management, process management, threading, CPU scheduling, and security.Ability to benchmark computer equipment and analyze results, comparing them against industry standards and optimizing accordingly.Proficiency with scripting languages such as Python, PowerShell, Bash, or similar automation tools to create automated performance-monitoring tools.In-depth knowledge of networking protocols, such as TCP/IP, DHCP, DNS, OSI model, and web-related protocols such as HTTP, HTTPS.Basic Knowledge of cloud-based infrastructures, such as Azure, AWS, or Google Cloud.Good troubleshooting and problem-solving skills are necessary, including the ability to diagnose issues across multiple domains, such as software, hardware, firmware, network to resolve local or remote performance problems.A deep understanding of how applications work on top of operating system internals. This includes a strong knowledge of how applications interact with file systems, the registry, network stacks, and system memory.Knowledge of security concepts and an understanding of how operating system hardening impacts system performance and how to optimize system security without impacting performance.Familiarity with encryption implementation and impact, such as SecureDoc or BitLocker.Understanding of impact and compatibility of external docks and input devices, and how they may affect performance or stability.Experience with Tanium / Endpoint Analytics tools to identify performance issues.Basic Knowledge of virtualization technologies, such as Hyper-V and VMware, and the ability to install and configure virtual machines on Windows operating systems.

Location:

RemoteRaleigh, NC (Preferred)

Security Clearance Level:

Must be able to obtain and maintain a Public Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprintingThis position has a U.S. residency requirement. The USPS security clearance process requires the selected candidate to have resided in the U.S. (including U.S. Territories) for the last five years as follows: U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 6 months consecutively in the last 3 years (unless they meet certain exceptions). Non-U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 90 days consecutively in the last 3 years.

GDIT IS YOUR PLACE:

401K with company matchComprehensive health and wellness packagesInternal mobility team is dedicated to helping you own your career.Professional growth opportunities including paid education and certifications.Cutting-edge technology you can learn fromRest and recharge with paid vacation and holidays

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