As the first line of defense for JPMorgan Chase & Co. (JPMC), Wholesale Lending Services EMEA Controls prevents, detects, and monitors operational, regulatory, and reputational risks. In support of operational excellence, we play a key role in meeting our client commitments and act as a driving force behind the strategic priorities that will future proof our business in an ever-changing global landscape. 

As a Control Manager Associate within Wholesale Lending Services Team, you will spend every day maintaining a strong and consistent control environment across Digital & Platform Services Wholesale Lending Services (WLS) and Client & Deal Support, specifically for Structured products. You are responsible for providing support for the end-to-end execution of Compliance & Operational Risk Evaluation (CORE) requirements, including control breaks and resolutions, to reduce financial loss, regulatory exposure and reputational risk. You are supporting all of the control related efforts for the Wholesale Lending Services Operations and Client & Deal Support, and are part of the Control and Continuity Services team. Every day you are working closely with various Operational roles and peers across the Business Operations Executive (BOE) team and will engage with legal, compliance, risk, audit, and technology control functions.

You'll be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the Business to ensure issues are remediated in a timely manner. The team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.

Job responsibilities

Support business partners to conduct in-depth analysis of key processes, gaps, heightened risks, and adequacy of control completeness, accuracy, and timeliness, providing expertise in risk/controls and the development and support of corrective action plans Partner effectively with stakeholders across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions to drive consistent and rigorous operational risk practices and Control programs including: risk mitigation, key risk indicators, control design and effectiveness evaluation/testing Support control governance and reporting to identify meaningful metrics to inform on health of operational risk and control environment; escalate control breaks based on key reporting indicators; and provide input to control forums Identify, escalate and report risk events. Work with the appropriate groups to determine control weakness and root cause. Record risk events in the corporate internal tracking system Maintain WLS’s risk assessment structure in the firm’s Compliance and Operational Risk Evaluation (CORE) system with respect to EMEA and its continued evolution. Perform action plan validation testing and support CORE testing in support of control objectives Act as point of contact for internal and external audits. Support audit requests for information Ensure (through proactive and ad hoc reviews and controls testing) that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols

Required qualifications, capabilities and skills

Bachelor’s degree or equivalent experience  Previous experience in financial services industry with background in controls, operations, audit, quality assurance, operational risk management, or compliance preferred; or equivalent subject matter expertise in a relevant business related function/operation Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)  Excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner Networking – strong interpersonal skills; excellent collaboration and relationship building skills Strong problem solving and analytical skills Ability to design and drive effective action plans to completion within deadlines to mitigate risk and control issues

Preferred qualifications, capabilities and skills

Business knowledge - ability to understand a complex global business, regulatory requirements, and operational risk Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment  Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making