GENERAL ROLE

The Welcomist works in the Customer Experience team developing and delivering the most memorable journey for clients, embodying the Brand values and leading his/her team to provide heartfelt and bespoke attention to customers.

MAIN RESPONSABILITIES

Welcome clients with a warm and hospitable greeting;

Build strong relationships with clients in order to discover their needs and wishes;

Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;

Manage customer queues through a dedicated app on Hermès devices;

Assist clients and support sales colleagues in complex situations regarding returns and reservations, etc;

Support the Sales Associates Team by helping schedule their appointments and customer visits;

Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery;

Oversee and update the store calendar of events and appointments;

Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists and catering, monitoring the supply of food & beverage.

PROFILE

Bachelor’s degree preferably with a linguistic or fashion/luxury focus;

Fluency in Italian and English. A third language will be considered an advantage;

Professional background: previous experience in similar positions, preferably in a luxury goods boutique or in hospitality;

Proficient with Excel / IT tools;

Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

Excellent interpersonal and communication skills, with a customer service orientation;

Team player mentality to build meaningful relationships and ability to work autonomously;

Availability, flexibility and dynamism to function in a high-pace environment;

Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and  perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!