Summary The FBI's IT Infrastructure Division is seeking a highly qualified Watch Commander to lead real-time operational oversight of critical IT systems that support our agency's mission. In this high impact role, you will guide watch floor operations, coordinate rapid incident response, and ensure the uninterrupted performance of enterprise networks and services. If you are ready to elevate your career while making a measurable difference, we want to hear from you. Responsibilities Directs real-time monitoring, coordination, and resolution of IT incidents to ensure operational continuity, data integrity, and compliance with information assurance and privacy standards in accordance with federal and agency directives. Provides oversight of the IT Service Desk operations, addresses customer and technical issues requiring escalation, and identifies and implements improvements in the accuracy and timeliness of services. Leads and manages the planning, development, and execution of IT projects that support the Strategic Information Routing Center's mission critical systems. Coordinates the receipt, routing, and resolution of time-sensitive law enforcement information through secure systems. Gathers, organizes and analyzes data and information on IT problems, advising management and operational personnel on the troubleshooting, resolution, and root cause of issues that hinder the operation of the organization's IT infrastructure and systems. Serves as a liaison between technical teams, law enforcement partners, and leadership to align IT capabilities with operational requirements. Mentors junior IT staff assigned to the watch floor, ensuring adherence to operational procedures and incident reporting protocols. Requirements Conditions of Employment Must be a U.S. citizen. Must be able to obtain a Top Secret-SCI clearance. Able to work weekend, holiday, and on-call shifts. Qualifications GS-13: Applicant must possess at least one (1) year of SE equivalent to the GS-12 grade level. SE is defined as follows: Experience managing and executing IT projects involving the design, implementation, and maintenance of secure, mission critical systems. Experience managing the operations of an IT command, watch, or network operations center by leading incident response activities, monitoring mission critical systems, ensuring compliance with policies, and maintaining situational awareness of IT infrastructure health and performance. Experience providing technical guidance during operational events and emergencies involving complex IT systems, networks, or communications infrastructure. Experience using a ticketing system to track incidents and tasks, resolving routine and complex IT issues and escalating for support as needed. Education There are no educational requirements at this level. Additional Information Applicants must be U.S. citizens and consent to a complete background investigation, urinalysis, and polygraph. You must be suitable for Federal employment; as determined by a background investigation.