Oxfam is a global movement of people working together to end the injustice of poverty.

 

 

Do you have strong understanding of customer service requirements?

 

 

Do you have excellent written, listening & verbal communication skills?

 

 

Do you have the ability to build confidence, rapport, respect & understanding through a variety of communication mechanisms?

 

 

If the answer is yes, then we would like to hear from you.

 

 

The Role:

 

To provide a first-class support service to shop teams, donors, & customers by responding to & resolving enquiries, complaints & issues that arise in relation to waste & recycling activities for the Retail Network. To monitor & report on SLAs and KPIs & seek opportunities using information from a variety of sources to improve overall service experience, manage efficiencies & support reduction of costs. To be a first point of contact & liaison point between parties & our contractors & to support Oxfam’s contract “owners” by providing relevant management information as required for ongoing contract management & review meetings (which they will also attend). To provide an initial point of contact for the shop network with queries regarding other waste streams including hazardous waste.

 

 

What we are looking for:

 

We’re looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to our feminist principles and values of empowerment, accountability and inclusion in all you do.

 

An ideal candidate for the role will also be / have:

 

Strong understanding of customer service requirements Excellent written, listening & verbal communication skills Ability to build confidence, rapport, respect & understanding through a variety of communication mechanisms Strong IT knowledge & use of excel & reporting systems Strong IT/database/technology skills and ability to use initiative to learn new skills & self-teach in a rapidly changing communications environment Ability to interpret and use significant quantities of information with proven time management, organisational skills, flexibility, & attention to detail Ability to manage a varied workload in a fast-paced environment of changing priorities – achieving both quality & response time targets. Ability to work closely with others as part of a team, briefing & supporting other team members

 

 

We offer:

 

We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits. 

 

From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more. 

 

You can read more about all Oxfam has to offer here.

 

 

Flexfam:

 

We believe that flexible working is key to building the Oxfam of the future, so we are open to talking through working arrangements that might work for you, including job share. This role will be based in the location as stated above.

 

 

How to apply:

 

As part of your online application, please upload your up to date CV and Cover Letter explaining your suitability against the essential criteria in the job profile.