Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job DescriptionSupervising and Coaching Warehouse teamsDaily team / huddle with Distribution management and employeesQuarterly 1-on-1’s with Warehouse Leads and Agents or more frequently as neededAssist and/or set with the annual mid & end year reviews with the Warehouse Leads and AgentsAssist and/or set annual improvement objectives for Warehouse employeesAssist in execution of District Tactical Business PlanEnsure a safe and secure work environmentTrain the warehouse team; daily tasks and if necessary implement new global processesResponsible for execution of Expeditors warehouse procedures, safety and compliance standardsMaintain a clean and professional facility (as per local standards)Responsible that all equipment is maintained in a safe operational condition including the required maintenance contractProvide weekly/monthly/annually input to warehouse budget, includes staffing and overtime expenses, equipment procurement and maintenance, and facility repairEnsure your teams are staffed to meet demand including a flexible work forceOversee all aspects of warehouse staffing, includes permanent and contingent staffEnsure coverage of operations with staff who have the appropriate certificationsAssist with Interview, onboard, develop, and support staff within area of responsibility, includes permanent and contingent staff, according the trainings scheduleSupport employee versatility (cross training)Responsible for execution of the processes in the area of responsibility, following operational standards (OPS) and KPI expectationsImprove safety, quality, delivery and cost reduction through continuous improvement methodsParticipate in transitioning and onboarding new customersManage, prevent, and resolve inventory, over/short/damage, process and customer exceptionsAssist with perform process audits to ensure security and safety of people, facility, and freightAllocate workloads within team to ensure smooth operations during peak activity or staff absenceProactively communicate with the team to ensure continuous awareness and understanding of policies and regulationsMaintain strong relationships with vendors (trucking companies, and others)Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements

Physical Demands

Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.  Write with pencil/pen/marker Functions performed primarily while seated at desk and driving a forklift truck

Qualifications4 years of industry specific knowledgeHazardous Materials Certification (preferred)Self-reflecting and open to feedbackInitiative and ability to work in autonomyProven leadership attitude and backgroundEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Good computer skills (e.g., MS Excel, MS Word)Fluent in English

Expeditors Key Performance Expectations

 

Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

 

Job Execution:

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

 

Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

 

Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

 

Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

 

Culture:

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. 

 

Personal Growth and Development:

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program BonusBase Pay Range: $55,000 - $70,000 per year, Eligible for Bonus