About Alpine Pioneers in our industry, we have built our reputation on providing intelligent and energy-efficient HVAC solutions to homeowners. At Alpine, we're proud to maintain an exceptional customer satisfaction rating of 4.85 (out of 5), a testament to our unwavering commitment to delivering excellence. About the Role Alpine Home Air is seeking a Warehouse Operations & Quality Manager to lead daily execution at our primary fulfillment center outside Louisville, KY. This role exists to ensure consistent, repeatable, high-quality execution of warehouse operations. The individual in this role owns how work actually gets done — enforcing standards, identifying gaps, correcting issues, and preventing recurrence. This is a hands-on, high-accountability leadership role designed to create a true operational layer between executive leadership and the warehouse floor. Key Responsibilities Daily Operations Execution: + Own daily performance across receiving, inventory, picking, packing, shipping, and exceptions + Maintain continuous floor presence and immediate correction of deviations + Execute daily labor plans and adjust in real time + Ensure cycle counts, inventory accuracy, and FIFO discipline are followed Quality & Process Control + Enforce strict adherence to Standard Operating Procedures (SOPs) + Lead incoming and outbound quality inspections + Identify defects, damages, and process failures + Implement corrective and preventive actions (CAPA) + Ensure packaging, pallet builds, and shipment quality meet exacting standards Auditing & Root Cause Analysis + Conduct daily and weekly audits of all warehouse processes + Perform root cause analysis on errors, damages, inventory discrepancies, and missed SLAs + Implement solutions and verify effectiveness + Prevent recurrence through training or process updates Training & Workforce Execution + Lead daily startup meetings with managers and staff + Deliver weekly SOP and quality training + Ensure managers enforce standards consistently + Support onboarding, cross-training, and performance management + Maintain clear documentation for accountability and discipline Systems & Reporting + Ensure accuracy and completion of all WMS / IMS transactions + Monitor operational KPIs related to quality, labor efficiency, throughput, and inventory + Produce actionable reports for leadership + Identify and close gaps between system data and physical execution Required Experience + 3+ years of warehouse or operations leadership experience + Proven success managing managers and hourly teams + Strong background in SOP enforcement and quality control + Experience in KPI-driven, high-volume fulfillment environments + Comfortable enforcing standards without ambiguity + Working knowledge of WMS / IMS / TMS systems Benefits + Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more + Paid educational and professional development training About Us Started in 2002, we are the first ecommerce company to sell pro-grade heating and cooling units directly to homeowners. As a team of forward-thinking innovators, we are working to provide HVAC solutions to homeowners in a way that: + Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a key requirement for reducing the country’s dependency on fossil fuels and to slow global warming; + Provides a shopping experience for customers that’s so easy it’s almost fun, having them exclaim “wow!”, enabled through extreme operational competency; and + Prioritizes a harmonious win for customers, team members, the company and the environment. Learn more and view all openings at: careers.alpinehomeair.com