We are seeking an experienced Return Merchandise Authorization (RMA) Coordinator to effectively manage the RMA process for materials sourced from the field, production, or vendors. The ideal candidate will play a critical role in ensuring efficient inventory tracking and processing of RMA orders, while collaborating closely with various internal departments. M
ResponsibilitiesTrack RMA inventory maintained in Field Service warehouses.Process and follow up on open RMA orders.Source replacement equipment or parts required to support technicians in the field.Collaborate with internal departments such as Field Service, purchasing, warehouse, shipping, and accounting to close RMA orders.Manually load or unload RMA orders from pallets, skids, or other lifting devices.Obtain a forklift license to assist with material handling.Validate material requirements and process inventory changes in multiple IT systems.Confirm that quality checks and documentation have been completed.Communicate with vendors regarding returning items for replacement or receiving credit notes.Follow existing RMA processes and protocols, seeking improvements to enhance efficiency.Assist Purchasing with information required to procure equipment or parts.Notify all stakeholders immediately of any potential delay of materials.Expedite and facilitate the flow of materials to and from various departments, noting production complications.Continuously improve upon processes and offer solutions to support the organization and increase overall efficiency.Essential SkillsAt least 3 years of RMA experience, preferably in a field service environment.Proficiency in using computer systems such as MS Office programs and ERP applications.Exceptional organizational skills with the ability to prioritize and multi-task.Strong communication, time management, organizational, and problem-solving skills.Ability to handle heavy lifting up to 50 lbs.Additional Skills & QualificationsForklift license or willingness to obtain one.Experience in continuously improving processes and offering solutions.Why Work Here?
Join a dynamic and supportive work environment where your skills and contributions are valued. We offer opportunities for growth and professional development, fostering a culture of continuous improvement. Be part of a team that prioritizes efficiency and collaboration, ensuring a fulfilling and rewarding career experience.
Work Environment
The work environment is fast-paced and collaborative, involving interaction with various departments. Use of technologies such as MS Office and ERP systems is frequent. The role may require manual handling of materials, including heavy lifting, and following dress code protocols suitable for warehouse operations.
Job Type & Location
This is a Permanent position based out of Boardman, Oregon.
Pay and BenefitsThe pay range for this position is $80000.00 - $85000.00/yr.
Medical, Dental, and Vision Insurance: Coverage for health-related needs, including a vision discount program. Reviews suggest that health insurance is \"very good,\" with the company paying 100% for employee-only coverage and reasonable premiums for dependents.
401(k) and Flexible Spending Accounts: A 401(k) retirement plan with company match (up to 4% reported) and Flexible Spending Accounts (FSAs) for health, child care, and transit/parking expenses.
Disability and Life Insurance: Long-Term and Short-Term Disability Insurance, Basic Life/Accidental Death and Dismemberment Insurance, and Supplemental Life Insurance.
Paid Time Off: Includes paid vacation and holidays, as well as paid sick and bereavement leave.
Other Benefits: An Employee Assistance Program (EAP), Parental Leave, Volunteer Time Off, and Parental Bonding Leave.
Workplace Type
This is a fully onsite position in Boardman,OR.
Application Deadline
This position is anticipated to close on Jul 9, 2025.
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\n About Aerotek:\n\n
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
\n \n \nAerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
\n \nThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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