This position, under the supervision of the general manager and owner, provides warehouse and van coordination and administrative support to the organization.  Overall, the role provides outstanding customer service to bidders, monitors and responds to office email and phone, shares information during pickups, coordinates alternate pickups and provides quality assurance for online auctions.  Role manages warehouse space and van and processes items coming in and out, orders supplies, and ships items to bidders and delivers items to post office. Finally, this role also provides support through project manager and bidding software to set up sales.  When fully trained, may be called upon to provide partner retail store clerk support. The ideal candidate will be a self-starter who combines strong organizational skills and high comfort level with computer applications, MS Office / Sharepoint with a desire to help solve problems for people and systems through outstanding customer service and patient persistence. Expected hours between 25-30 each week, and for the right candidate can add field work to get to 40 hours. Roles and Responsibilities: Administrative Support + Email and phone: Actively monitor both baltimore@caringtransitions.com and CT office line of 410-591-4111. Respond to emails and voice mails promptly.  + Answer bidder questions:  Respond to bidder questions through the website and email about specific items, reaching out to other team members as needed. + Issue refunds and resolve client disputes: Field calls and emails and resolve disputes.  When needed, or if refund exceeds $50, get prior approval from owner. + Use MS Office / Sharepoint to share files and create reports and pick slips. + Provide quality assurance for sales: Review all uploaded lots, correcting issues where appropriate and flagging lots with sub-standard pictures and descriptions. Warehouse and Van Coordination: + Maintain warehouse organization:  Lot and photograph items to be sold in warehouse sales; arrange for alternate pickups or relist items as needed. + Order supplies and maintain equipment for smooth functioning for the team; take out trash to dumpster; donate unsalable items; + Maintain van: keep van unloaded and in good working order, gassed and aware of maintenance record.     Marketing Support: + Maintain listings of potential specialty buyers:  In an approved format and location, maintain an accessible list of potential buyers for specialty items and buyouts or private sales.  These types may include piano, pool table, clothing, furniture, “flea market” volume buyers and so on.   + Coordinate with Tracy Lewis Marketing:  Provide coordination to outside marketer for sales. Project Management Support: + Set up jobs in Project Management software:  Develop once Jobber is implemented.   + Set up sales in CTBids Ongoing professional & product development + Weekly staff meeting:  Share information and feedback from buyers as necessary + Stay up to date on CTBids and Caring Transitions corporate communications: share as needed. + Ongoing product development: Advise and provide input on sales and marketing materials, appropriate new services and communicate client feedback so as to continuously improve products and services. At every step of the process + Work independently and thoroughly, so that no other team members need to go back over the work performed.  + Communicates in a positive manner with clients, peers and manager. + Provides exceptional customer service. + Prompt and regular attendance on assigned shifts is required.  Employees risk termination for no-call, no-show. Qualifications & Skills: + Outstanding customer service skills and professional attitude and demeanor + Able to provide clear feedback and work with others in a team environment + Ability to use computer technology in a professional manner, including email, excel, and contact manager database. + Comfortable working in a fast-paced environment + Valid driver’s license and good driving record A typical week may look as follows: Monday: in office in Roland Park (Baltimore City), 11 am – 5 pm. Provide post pickup follow-up by phone and email, enter shipping items into system, unload van, order supplies, organize warehouse. Coordinate with marketing team to ensure communication on upcoming sales. Tuesday:  Off Wednesday: In office, 11 am – 5 pm; Finish shipping tasks, coordinate alternate pickups, answer bidder questions; lot and photograph items in the warehouse, develop private buyer network as needed, provide quality assurance for lots.  Thursday: in office or remote, 8:30 am – 11 am, then 3 pm – 8 pm; staff meeting at 8:30 am, answering bidder questions, after 5 pm, setting sales live, close sales; process invoices and answer questions from bidders, print pick slips for team use.  Please note that duties on this day may extend to late evening (after 9 pm) to accommodate sale closings. Friday:  in office or remote; 10 am – 2 pm; process unpaid invoices, answer questions on pickup prep, solve bidder problems; create and print hang tags. Saturday: 8 am – 2 pm – pickup day; answer calls, coordinate with other team members through slack and phone; provide reporting as requested. Sunday:  off   Powered by JazzHR