Job Title: Warehouse Administrator (3PL Operations)

Position Summary:
The Warehouse Administrator supports daily third-party logistics (3PL) warehouse operations by managing administrative processes, inventory records, and client-specific documentation. This role ensures accurate transaction processing, compliance with service level agreements (SLAs), and effective communication between warehouse operations, transportation partners, and customer accounts in a fast-paced, multi-client environment.

 

Core Responsibilities

Maintain accurate inventory, order, and shipment records across multiple client accounts.Process inbound and outbound orders, ASN documentation, BOLs, and shipping confirmations in accordance with client requirements.Support daily shipping activities using common carriers, integrators, and freight forwarders while meeting client cut-off times.Coordinate with operations, transportation, and customer service teams to ensure SLA adherence.Track inventory discrepancies, damages, and shortages; escalate and document findings per client SOPs.Prepare and distribute client-specific reports including inventory accuracy, shipment status, and throughput metrics.Assist with scheduling inbound deliveries and outbound shipments to maximize dock and labor utilization.Ensure compliance with company policies, client SOPs, OSHA safety standards, and quality requirements.Provide administrative support to warehouse staff including data entry, filing, and operational correspondence.Monitor warehouse supplies and administrative materials; coordinate replenishment and maintenance requests.Identify administrative process gaps and support continuous improvement initiatives.Perform other duties as assigned.

 

Systems & Tools

Warehouse Management System (WMS) experience required (e.g., SAP or comparable 3PL WMS)RF scanners and barcode systemsMicrosoft Office Suite (Excel reporting, Outlook communication)

 

Qualifications

High school diploma or equivalent required; Associate’s or Bachelor’s degree in Logistics, Supply Chain, or a related field preferred.Minimum of 2 years of experience in a 3PL, warehouse administration, or logistics support role.Strong understanding of inventory control, shipping documentation, and warehouse workflows.Ability to manage multiple client priorities in a fast-paced, deadline-driven environment.Strong organizational, communication, and problem-solving skills.

 

Preferred Qualifications

Experience supporting multiple client accounts in a 3PL environmentForklift, reach truck, or order picker experienceFamiliarity with client reporting requirements

 

Key Success Factors

High attention to detail and data accuracyStrong time management and prioritization skillsAbility to communicate effectively across operations, transportation, and customer teamsCommitment to safety, quality, and continuous improvement

Forward Air is an Equal Opportunity Employer.

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