**Job Title: Warehouse Administrator** **Job Description** We are seeking a Customer Service professional to serve as both the Customer Service Lead and Office Manager at our Newark location. This dual-role position requires a proactive, organized individual who can lead by example, manage day-to-day office operations, and handle complex customer inquiries with professionalism and accuracy. **Responsibilities** + Serve as the on-site lead for the Newark customer service team. + Manage and support five key customer service functions: Inbound and Receiving, Order Entry, Appointment Setting, Driver Window Check-In, and all other Customer Inquiries. + Act as the go-to person for escalated or complex customer issues. + Ensure smooth office operations, including supplies, scheduling, and coordination with other departments. + Collaborate with operations and customer service teams to meet and exceed customer expectations. + Maintain a high level of professionalism and accountability. + Provide leadership and mentorship to junior team members. **Essential Skills** + Troubleshooting, warehouse, inventory, administrative assistance, administration, customer service, office manager/administrative expertise. + Ability to handle complex and high-priority customer inquiries with professionalism, accuracy, and urgency. + Experience leading a team, providing day-to-day guidance, and resolving issues. + Strong organizational skills to manage multiple responsibilities and prioritize tasks. + Proficient in order entry, order processing, Microsoft Office, administrative support, and data entry. **Additional Skills & Qualifications** + 3+ years of customer service experience. + Prior experience in a lead or supervisory role. + Strong written and verbal communication skills. + Highly organized, self-motivated, and able to work independently. + Comfortable with multitasking and prioritizing in a fast-paced environment. + Proficient in customer service software and Microsoft Office Suite. **Why Work Here?** Leadership with Impact: Be the go-to leader on-site, directly influencing customer satisfaction and team performance. Autonomy and Trust: We value self-starters who take initiative and drive results without micromanagement. Growth Opportunities: Gain exposure to both customer service and operational management, with room to grow into higher leadership roles. Supportive Culture: Work closely with a collaborative team and report directly to a manager who values transparency, communication, and results. Flexibility in Scheduling: Choose from multiple shift start times to best fit your lifestyle. **Work Environment** Collaborative Culture: You’ll be part of a supportive team that values communication, accountability, and shared success. Hands-On Leadership: This is a visible, active role where you’ll lead by example and stay engaged with both the customer service and operations teams. Dynamic and Structured: While the environment is fast-moving, it’s also well-organized, with clear responsibilities and room for initiative. Customer-Focused: The office is a hub for inbound calls, order processing, driver check-ins, and appointment coordination—requiring a calm, professional demeanor and a solutions-first mindset. Professional Yet Casual: The dress code is business casual, and the atmosphere is respectful, focused, and friendly. **Job Type & Location** This is a Contract to Hire position based out of Newark, New Jersey. **Pay and Benefits** The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) **Workplace Type** This is a fully onsite position in Newark,NJ. **Application Deadline** This position is anticipated to close on Jun 27, 2025. **About Aerotek:** We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.