Work Location:
Belfast, United Kingdom
Hours:
35
Line of Business:
Technology Solutions
Pay Details:
We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
Job Description:
KEY ACCOUNTABILITIES
CUSTOMER
Develop and implement standard support model and processes by using industry best practicesOversee detailed investigations of incidents to evaluate root causes and ensure implementation of targeted, value added and controlled remediation plansAct as an expert resource providing insight and recommendations based on industry practices and emerging technology trends within application support fieldDefine, deploy and/or lead systems / applications activities to support clients and applicationsIdentify, recommend, source, negotiate and implement improvements/solutions (buy/build/reuse) to enhance customer experience, availability, and/or reduce cost in support of client needsInfluence product direction, foresee issues and gaps, identify solutions, and work comfortably with leading edge products that are untested/ unproven in the marketManage complex application deployment in load balanced service-oriented environmentMay help test, debug, and performance analyze and document environment componentsTroubleshoot initial failures, coordination of resolution efforts and communication with appropriate membersWork with Architects to ensure that environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements of the projectCollaborate with business leaders, IT professionals, vendors / outsourced partners to assess viability/priority of projects/initiatives and ensure issues are clearly communicatedLead / contribute to the project management processes conduct pre and post implementation reviewsIntegrate technical solutions with the business environment, recognizing systems interdependencies and reusability, and ensuring seamless deliveryEnsure appropriate security levels are established and maintained for processes, information exchange and system implementationsProvide 2nd and 3rd level support for production incidents as required and provide single point of contact for business communications related to production incidents, escalate as requiredDrive and manage controls environment (including processes), covering change management, production implementation, compliance and audit controls, and business continuity (both application and resource)Work in strategic partnership with development and delivery teams to continually identify and create opportunities to increase application stability of production environment
SHAREHOLDER
Review, define, enforce and influence standards and appropriate quality measures/metricsEnsure systems and operational availability meets or exceeds negotiated service levels, and report results as requiredAdhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as requiredFollow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)Comply with well-defined enterprise technology delivery practices and standards and project management disciplinesAssist in the development/maintenance of comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidentsContinuously enhance knowledge/expertise in own area and keep current with emerging industry trends, new technologies and best practices in the external market that can contribute to delivering effective client solutionsDevelop/maintain expertise of system development methodologies, key business initiatives/issues, IT implications for systems/technologies and impact on business solutionsIdentify opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectivenessMay develop and/or contribute to negotiations of third party contracts/agreements
EMPLOYEE / TEAM
Work effectively as a team, supporting other members of the team in resolving critical service issuesPrioritize and manage own workload in order to deliver quality results and meet timelinesSupport a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.Participate in knowledge transfer within the team and business unitsIdentify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
BREADTH & DEPTH
Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of operational support / solutionsWorks independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/ educate othersAssignments are highly complex and multifacetedMay monitor, coach/ educate a small team of IT professionalsActs as a key resource in the exchange of technical information for project teams, the business and/or outside vendorsGenerally reports to a Senior Manager or Executive
EXPERIENCE & EDUCATION
Undergraduate degree or Technical CertificateGraduate degree, preferred7+ years relevant experience
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.