$250,000 - $275,000 + Bonus Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India. We are seeking a Vice President of Site Reliability Engineering (SRE) to lead our global product reliability, observability, and release engineering functions. This executive will be accountable for ensuring the scalability, performance, availability, and resilience of our SaaS platform while advancing automation, operational maturity, and engineering excellence. The VP, SRE will set strategy, lead high‑performing teams, and drive a culture of reliability across the company. The VP will collaborate with VPs of Product Development, Cloud Operations, and Information Security to align on reliability goals and drive automation across the stack. Key Responsibilities Strategic Leadership + Define and execute the company’s SRE strategy, ensuring the reliability, scalability, and performance of mission‑critical SaaS platforms. + Establish standards for operational excellence and drive a culture of resilience and continuous improvement. Platform Reliability & Operations + Establish and maintain SLIs, SLOs, SLAs, and error budgets, ensuring the right balance between innovation speed and operational stability. + Ensure 24/7/365 coverage for critical systems through depth of expertise, succession planning, and robust on‑call processes. + Oversee monitoring and observability strategy, tools, standards, and practices using KPIs and metrics to drive continuous improvement. Automation & Delivery Excellence + Champion automation‑first practices across release pipelines, configuration management, infrastructure provisioning, and operational workflows. + Partner with engineering, QA, infrastructure, security, product, and business stakeholders to develop joint system roadmaps that align reliability goals with product objectives. + Drive operational efficiency and reduce toil through software engineering practices applied to operations. Incident Management & Risk Reduction + Lead the 24x7 incident response program, ensuring rapid mitigation, strong cross-functional coordination, and continual improvements through blameless postmortems. + Govern adherence to security, compliance, SLA commitments, and ITIL-aligned processes. Release Engineering & CI/CD + Own CI/CD platforms and provisioning automation using tools like GitLab, Jenkins, Ansible, LaunchDarkly, Sonatype Nexus. + Manage infrastructure-as-code for application tiers (Terraform, AWS CloudFormation/CDK). + Oversee performance, load balancing (ALB, F5), OS patching, and code deployment processes for Vertafore SaaS applications. + Drive automation to reduce operational toil and accelerate deployments. Collaboration + Work with VPs of Product Development, Cloud Operations, and Information Security to ensure readiness for product releases and reliability targets. + Partner with product engineering teams to embed reliability principles into design and development. + Align observability and monitoring strategies across infrastructure and application layers. Team Leadership & Organizational Influence + Build, scale, and mentor high‑performing SRE teams through coaching, career development, and strong leadership. + Communicate effectively with technical and executive leadership, influencing decisions and aligning stakeholders on reliability priorities. + Foster a culture of transparency, independent decision‑making, and cross‑team collaboration. Qualifications Required + Bachelor’s degree in Computer Science, Information Systems, or related field. + 15+ years leading technical teams focused on software engineering, cloud infrastructure, reliability, DevOps, or platform engineering. + Deep expertise with cloud platforms (AWS preferred), container ecosystems (Kubernetes/EKS), and automation technologies. + Strong experience working across mixed development models (agile, hybrid, waterfall) andincorporating security/compliance into engineering decisions. + Proven ability to lead large-scale reliability programs across multiple SaaS products, including implementing SLIs/SLOs and toil reduction through automation. + Deep knowledge of observability, incident management, change management, and postmortem best practices. + Expertise in CI/CD automation, blue/green deployments, canary releases, feature flag systems, A/B testing, and experiment systems. + Experience architecting applications or infrastructure for high‑growth cloud platforms. + Experience in B2B SaaS environments involving large-scale distributed systems. + Proven leadership communicating and influencing at team, peer, and executive levels. + Demonstrated experience driving operational excellence through metrics and KPIs. + (Preferred) Background supporting financial services, healthcare, or regulated industries. What Success Looks Like + Significant reduction in incidents, toil, and operational overhead through automation and strong engineering practices. + Mature, metrics‑driven reliability program with well‑defined SLIs/SLAs/SLOs and strong cross‑team accountability. + SRE team viewed as a high‑impact engineering organization that builds, not just operates. + A scalable, resilient infrastructure foundation that empowers product innovation and company growth. THE VERTAFORE STORY Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we’re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight— right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers. The Vertafore Way Insurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about. · Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces. · Win Together: We work together as one team, showing empathy and respect along the way. · Show Up Curious: We work to challenge one another to push boundaries and think beyond the box. · Say It, Do It: We honor every one of our commitments because integrity is important to us. · Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs. · We Love Insurance: We appreciate the impact insurance has on the world. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions! Vertafore is a drug free workplace and conducts preemployment drug and background screenings. The selected candidate must be legally authorized to work in the United States. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.