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 Provides executive leadership to Humana.

               

Position Overview

The Vice President of Pharmacy Hub Operations will lead the strategic design, implementation, and management of our pharmacy hub services. This role is responsible for ensuring seamless patient access to medications through efficient benefits verification, prior authorization, financial assistance, logistics coordination, and patient support programs. The VP will oversee operational excellence, compliance, technology integration, and stakeholder engagement to deliver a best-in-class experience for patients, providers, and partners.

The Vice President, Pharmacy Hub Operations will report directly to Pharmacy President Bethanie Stein. With the build out of this new business, the initial direct reports will be 5 associates, but we expect a total org of 300 by the end of 2026.

Key Responsibilities

•  Strategic Leadership:

Develop and execute the vision and roadmap for pharmacy hub operations aligned with organizational goals.

Drive innovation in hub services through technology, automation, and process optimization.

•  Operational Management:

Oversee day-to-day hub operations including benefits verification, prior authorization, financial assistance, and patient onboarding.

Ensure compliance with regulatory requirements, HIPAA, and industry standards.

•  Technology & Process Optimization:

Partner with IT and product teams to implement digital solutions that streamline workflows and improve patient/provider experience.

Leverage data analytics for performance monitoring and continuous improvement.

•  Stakeholder Engagement:

Collaborate with manufacturers, specialty pharmacies, payers, and providers to ensure smooth coordination and service delivery.

Serve as the primary liaison for internal and external stakeholders on hub-related initiatives.

•  Team Leadership:

Build and lead a high-performing team, fostering a culture of accountability, innovation, and patient-centricity.

Provide coaching, mentorship, and professional development opportunities.

Use your skills to make an impact
 

Key Candidate Qualifications
 

Required

Bachelor’s degree in Pharmacy, Healthcare Administration, Business, or related field; advanced degree preferred

10+ years of experience in pharmacy hub operations, specialty pharmacy, pharmacy supply chain, or patient support programs, with at least 5 years in a senior leadership role

Deep understanding of manufacturer programs, pharmacy benefit structures, prior authorization processes, and patient assistance programs

Proven track record of leading large-scale operations and implementing technology-driven solutions, and standing up new programs and products

Strong analytical, strategic thinking, and communication skills

External client facing experience

Preferred

Master’s degree

Knowledge of hub, pharmacy, and PBM operations

Experience with digital pharmacy platforms and hub technology solutions

Knowledge of compliance and regulatory frameworks in pharmaceutical services

Ability to manage complex stakeholder relationships and negotiate effectively

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Application Deadline: 02-19-2026
About us
 About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.