VP, Americas Customer Service, Planning Logistics **Location** North Carolina **City** Greensboro **Role Type** Permanent **WHO WE ARE** ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity. ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table. We are not afraid to seize opportunities and make things happen – both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success. **What You Will Do** - JOB SUMMARY Acts as the face of the America’s Supply Chain Strategy &Transformation agenda, sets the tone, spurs enthusiasm, and challenges current wisdom. Provides inspirational and motivational leadership to all stakeholders, to execute on the vision and strategy for growth, operational excellence, and focus on quality with a consumer-first mindset. Responsible for the strategic design and implementation of initiatives to support the Company’s broader business objectives. Drive initiatives to enhance the overall supply chain performance and ensure high levels of customer satisfaction. Provide strategic vision and thought leadership in best practices to strike the right balance between short-term improvement and long-term value, ensuring stakeholders deliver results per the program roadmap and with suitably high ambition. - WHAT YOU WILL DO _(This list is not exhaustive and may be supplemented as necessary by the Company)_ + Develop and drive the overall strategy for customer service, planning, and logistics. + Integrate and align these functions to support the Company's broader business objectives. + Collaborate with cross functional teams to integrate and align planning, customer service, and logistics functions. + Develop and implement strategies to enhance customer satisfaction and operational efficiency. Lead customer service operations, ensuring high levels of customer satisfaction. + Collaborate with other areas to develop organization-wide initiatives to proactively inform and educate customers. + Develop improvement plans in response to customer concerns or complaints. + Promote alignment by understanding and communicating customer needs and requirements throughout the organization. + Responsible for management of all logistics operations, including transportation, warehousing, and distribution. + Drive strategic initiatives to enhance overall supply chain performance and customer satisfaction. + Provide significant input to the Company’s overall supply chain strategy, consistent with Global initiatives and best practices. + Lead entire supply chain function, including demand forecasting and production planning. + Focus resources on continuous improvement of the movement of materials through various production processes and establish key performance metrics and benchmarks relating to supply chain planning/forecasting to measure actual performance against goals on a regular basis. **Qualifications** - REQUIRED MINIMUM QUALIFICATIONS: Education and Experience + Bachelor’s degree in supply chain management, Business Administration, or a related field of study + 15+ years of progressive experience in supply chain management, customer service, logistics, or related field + 10+ years of experience in a senior leadership role overseeing multiple functions such as planning, customer service, and logistics + Proven track record of managing complex, global supply chain operations in a large, multinational company Knowledge of: + Advanced proficiency with Microsoft Office (Outlook, Word, Excel, & PowerPoint) and Microsoft Teams + Best in class workflow management practices and thought leadership + Leading effective process design, change to workflow and transformation within a dynamic, fast paced environment + Supply chain management software and technologies Skilled in: + Translating business strategy into portfolio planning, process and workflow solutions + Deploying a collaborative approach in identifying and understanding areas for improvement + Co-creating with stakeholders to design and deliver process and workflow plans + Oral and written communication + Navigating change and transformation in large complex organization + Problem/situation analysis + Effective time and task management + Multitasking capabilities + Flexibility and adaptability Ability to: + Drive operational efficiency and cost-effectiveness while maintaining high levels of customer satisfaction + Plan, organize, prioritize and manage projects or programs + Influence stakeholders at all levels + Maintain effective working relationships + Demonstrate critical thinking + Travel internationally & domestically, as needed. - PREFERRED QUALIFICATIONS: + Master’s degree in supply chain management, Business Administration, or related field + Consumer product industry experience + Certified Supply Chain Professional (CSCP + Certified in Production and Inventory Management (CPIM) + Certified Professional in Supply Management (CPSM) **Work Environment and Physical Demand** Requires light physical effort. Occasionally lifts or moves light objects (under 10 lbs.). • Walks, sits, or stands for prolonged periods. • Requires prolonged machine operation including computer and keyboard equipment. _This job description is intended to be generic in nature and describe the essential functions of the job. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position_ . **What We Offer** • Competitive benefits package that includes medical/dental/vision/life insurance/disability plans • Dollar for dollar 401k match up to 6% and 5% annual company contribution • 15 Company-paid holidays • Generous paid time off • Employee recognition and discount programs • Education assistance • Employee referral bonus program • Hybrid workplace – remote / in office • Summer hours • Casual dress policy Monday through Friday **Applicant Information** This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated. **ITG Brands and ITG Cigars provides equal employment opportunities.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at TalentAcquisition@itgbrands.com . **SHARE THIS JOB** The posting for the position for which you are applying highlights key aspects of the position only. It is not a complete description of the position. All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record, and drug screening. Results of such background checks will be reviewed on a case-by-case basis, giving consideration to the nature of the information reported and its relevance to the specific job being sought before a decision is made using this information. ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us atTalentAcquisition@itgbrands.com (Talen%74Acquisition%40%69t%67b%72ands.%63om) . 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