Description External Fulfillment (EF) is Amazon's strategic partnership program where we collaborate with Sellers and Vendors to facilitate direct shipments from their warehouses. This leadership role will transform our capacity management approach across seven teams, shifting from reactive to proactive strategies while streamlining processes and implementing real-time solutions. The position is dedicated to establishing a structured VoS program for Seller Flex from the ground up, enabling data-driven seller experience improvements and proactive support mechanisms. Currently, we lack a systematic approach to gathering and acting on seller feedback, currently we only rely on reactive feedback received by business team, leading to reactive problem-solving and missed opportunities for program enhancement. This position will implement structured feedback loops, analyze trends, and drive systematic improvements based on seller input, similar to successful programs in mature markets. The ideal candidate must possess strong analytical capabilities, with proven experience in root cause analysis and solution development. They will conduct systematic audits and implement process improvements, working directly with sellers to elevate the Customer Experience within the External Fulfillment program. About the team Inclusive team culture At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work Life Balance We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional. Basic Qualifications - 1+ years of program or project management experience - 1+ years of working cross functionally with tech and non-tech teams experience - 1+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) - Experience defining program requirements and using data and metrics to determine improvements - High School+ Diploma Preferred Qualifications - 1+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules - Bachelor's degree - English B2Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.