Job Description

As an employee, you are always an ambassador for & Other Stories and part of leading our company forward where everyone is seen as a leader, both for yourself and the work you do.

& Other Stories is an inclusive and welcoming workplace where great challenges and opportunities are offered to you to grow and where we win together. You encourage and contribute to the shared responsibility of creating and protecting an inclusive and welcoming workplace where everyone can self-identify.

We always have our customers in mind and believe in a welcoming approach where our expertise and fashion knowledge are key. You actively work to achieve great teamwork where our values are the basis for your work and a natural part of our way of working.

Purpose of role

As an & Other Stories Visual Ambassador, you'll play a pivotal role in curating an excellent customer journey within the store. In this role, you'll have the exciting opportunity to elevate the collection in a way that's both inspiring and commercially savvy, aimed at maximizing both indirect and direct customer service while driving sales performance to new heights. You work collaboratively, while overseeing and owning all functions within your department(s). Who You’ll Work With: • This role works cross-functionally with the retail, visual merchandising, omni merchandising, and area support teams. • This role reports to the Store Manager with a dotted line to the Visual Merchandising Manager. • This role is based out of New York, NY.

Qualifications

Who You’ll Work With:

This role works cross-functionally with the retail, visual merchandising, omni merchandising, and area support teams.

• This role reports to the Store Manager with a dotted line to the Visual Merchandising Manager.

• This role is based out of New York, NY.

Key Responsibilities | What You’ll Do:

• You will offer customers a high level of service through styling advice, product knowledge and store experience

• You will analyze selling information and take responsibility for the visual direction of the store

• You will lead VM initiatives by installing window displays, creating inspiring outfits, and styling mannequins

• You will ensure garment presentation and care is executed and consistent throughout the store, per brand guidelines.

• You will plan and execute campaign set-ups, concept upkeep, activities, and promotions.

• You will merchandise stock on the shop floor as per company directives and feedback

• You will support the sales staff with store operations/routines and be responsible for the maintenance of the visual room.

• You will set the visual merchandising standard for the store and be ready to collaborate and train the store team on new initiatives/products.

• You will lead by example. You will be a brand ambassador and provide an inspirational shopping experience for our customers to maximize sales.

Competences | Who You Are:

• You have at least 2 years of experience in visual merchandising, with a strong understanding of fashion trends, silhouettes, and styling techniques.

• You’ve worked confidently with visual guidelines, including window displays, mannequin styling, and in-store activations, and you know how to translate commercial KPIs into impactful visual decisions.

• You’re passionate about fashion and motivated by creating inspiring, customer-focused environments that drive engagement and sales.

• You’re collaborative, communicative, and thrive in a fast-paced, hands-on retail setting.

• You’re organized, detail-oriented, and able to manage multiple priorities while maintaining high visual standards.

• You’re a self-starter who takes the initiative, adapts quickly to change, and is always looking for ways to improve the customer experience through visual storytelling.

• You’re comfortable giving and receiving feedback, and you bring a growth mindset to your work and your team.

• You’re physically able to meet the demands of the role, including: lifting over 20 pounds, standing for extended periods, bend, stretch, engage in repetitive motions, push, pull, and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance, safely climbing ladders, and managing props and display materials as needed.

• You’re able to work flexible and extended hours at times, with a willingness to travel to support other stores. 

Additional Information

Compensation: Expected base salary range is $ 21 - $ 24 hourly**
EEOC Code: SLS
Pay Status: Full Time - Non-Exempt, Hourly

 

You are guided by our values in all that you do, and together with your colleagues you are responsible for keeping the values alive and as a guide in your everyday work.

Our Values:

All colleagues within H&M Group share the same values.

They express how we create meaningful growth together – with our customers at heart and the mindset Everyone is a leader.

We are one team

We believe in people

We are entrepreneurs

We make constant improvement

We are cost conscious

We are straight forward and open minded

We keep it simple Values in action

Our values are put into action:

through their key behaviours and competences. That guide all colleagues across H&M Group to perform a task successfully regardless of role. Our key behaviours are;

• Collaboration (e.g., the ability to be collaborative, inclusive, engaging)

• Empowerment (e.g., the ability to be empowering, trusting, listening)

• Innovation (e.g., the ability to be innovative, risk-tolerant, flexible) General Information

• Improvement (e.g., the ability to be action oriented, taking ownership, willing to learn)

• Resourcefulness (e.g., the ability to be resourceful, responsible, proactive)

• Honesty (e.g., the ability to be open-minded, sincere, self-aware) • Clarity (e.g., the ability to be clear, efficient, effective

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. 

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Inclusion & Diversity: 

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.  

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. 

Company Description: 

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.  Learn more about H&M here.