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Position Summary:

This position is responsible for taking reservations and welcoming, seating and presenting menus to guests according to department policies and procedures.

Primary Duties and Responsibilities: includes but not limited to:

Makes reservations via the Nightpro and Open Table systemsCoordinates all guest seating in accordance with front of house operationsObserves tables and keeps track of clean, dirty and occupied tablesTakes guest information and quotes accurate wait times and minimumsAssists in keeping general admission and VIP lines in orderAnswers phones, assists guests and takes messages for managementCommunicates effectively with sales and catering management regarding large party inquiriesAnswers guest questions concerning restaurant and nightlife operations Interacts with all guests and team members throughout servicePromotes upcoming venue events and reaches out to VIP guests and regular clients to make reservations

Secondary Duties and Responsibilities:

Cleans and organizes the Host area and ensures menus are stocked and are in presentable conditionMaintains all comps, paper comp voids, special request forms, coupon vouchers and tickets, as prescribed by the outletAssists department manager in opening and closing duties including arranging the room, setting tables and preparing for special events

Minimum Education and Qualifications:

Previous guest service experienceExcellent written and verbal communication skillsExcellent organizational and multi-tasking skillsIntermediate knowledge of Word, Excel and Outlook

Competencies:  Incumbent will master the following competencies while in this position:

Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programsKnowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff proceduresProperty wide knowledge of Mohegan Sun for the purposes of assisting guests

Training Requirements:

Working knowledge of the NightPro and Open Table systemsOutlet-specific standard operating proceduresSMART alcohol awareness

Physical Demands and Work Environment:

Must be able to stand during an entire shiftMust be able to reach, bend and stoop for extended periods of timeMust be able to work in a fast paced environment with frequent interruptionsMust be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job.  Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.