You are a strategic thinker passionate about driving solutions in Digital Customer Experience & AI Product Management. You have found the right team.

As a Digital Customer Experience & AI Product Manager within our Trade & Working Capital team, you will be responsible for setting and improving our organizational objectives, and ensuring their consistent accomplishment.

Job Responsibilities :

Define and execute the product roadmap for digital customer experience and AI initiatives.Prioritize features and deliver digital and AI-powered products to address business challenges.Drive delivery of customer experience platforms and data analytics solutions using AI and LLMs.Partner with engineering, data science, design, and user research to develop digital and AI applications.Ensure customer-centric product development for intuitive and impactful experiences.Leverage data insights and metrics to support backlog prioritization.Champion adoption of firm-wide AI and digital platforms for lifecycle management and engagement.Ensure products comply with regulatory, security, and governance standards.Manage product lifecycle from ideation to launch and continuous improvement.Evangelize AI, data analytics, and digital innovation across Trade & Working Capital.Foster a culture of customer-centricity and digital transformation.

Required qualifications, capabilities and skills :

Hold a bachelor’s degree or equivalent experience of at least 10 years in business, technology, or related field.Demonstrate experience in product management for digital customer experience, data analytics, AI, or ML products.Show strong understanding of digital platforms, customer experience design, and AI/LLM technologies.Familiarity with regulatory and compliance requirements for digital products and AI in finance.Exhibit leadership, project management, and stakeholder engagement skills.Drive digital and AI adoption to enhance customer experience in large, regulated enterprises.Recognized as a thought leader in a related field.Apply data governance frameworks to product development.Communicate effectively with cross-functional teams.Adapt to emerging technologies and industry trends.

Preferred qualifications, capabilities and skills :

Experience with API integration and digitization in trade finance.Proven track record in digital and AI adoption for customer experience.Recognized thought leadership in digital innovation.Advanced knowledge of data analytics and AI technologies.Strong stakeholder management and engagement skills.Familiarity with financial industry regulations.Ability to foster a culture of digital transformation.