WorkSmarter helps bridge enterprise-wide transformation initiatives directly to the needs of Consumer & Community Banking, focusing on modernizing how Card and Connected Commerce teams work through tailored practices, tools, and operating models. This team partners closely with Consumer & Community Banking leadership, translating broader firm strategies into actionable improvements for these teams—enabling them to adopt innovative approaches, leverage AI effectively, and achieve greater clarity and efficiency in their day-to-day operations. 

As a Vice President – Strategy Manager within WorkSmarter, you will help shape the firm’s transformation agenda by driving adoption of modern ways of working, elevating operating models, and embedding AI-enabled practices into everyday execution. You will lead complex, high-impact initiatives, while partnering directly with Consumer & Community Banking leadership in Card and Connected Commerce to align their transformation goals.  

Job Responsibilities 

Define strategy and lead technology adoption for Card and Connected Commerce in Consumer & Community Banking, ensuring modernization, AI integration, and improved operational efficiency and innovation. Drive cross-business alignment by convening executive forums to share best practices and accelerate transformation. Design and implement adoption strategies that deliver intuitive, valuable experiences for employees. Surface insights that inform enterprise investment and innovation decisions. Translate technology trends into actionable strategies for adoption and scale. Build and maintain expertise in core and emerging technologies, including GenAI and collaboration platforms. Drive change and transformation in meeting practices by encouraging the use of collaboration platforms, digital tools and best practices to have more impactful meetings 

Required Qualifications, Capabilities, and Skills:

5+ years in Financial Services, Management Consulting, or Technology, with a focus on innovation, transformation, or change management / leadership. Proven track record of leading strategic initiatives and delivering measurable enterprise impact. Skilled at engaging C-suite stakeholders and senior leaders with clear, persuasive communication. Ability to distill complex challenges into strategic opportunities and actionable plans. Strong organizational, program management, and leadership skills. Demonstrated ability to build partnerships across diverse teams and functions. Ability to quickly learn and apply new tools and emerging technologies (e.g., GenAI, LLMs, collaboration platforms) to drive adoption and improve processes. 

Preferred Qualifications, Capabilities, and Skills:

Deep expertise in Microsoft 365 suite (Teams, OneDrive, MS Copilot) and other collaboration tools. Hands-on experience applying emerging technologies—including AI and large language models (LLMs) to solve business challenges and drive transformation. Ability to lead and deliver transformation initiatives, successfully guiding organizations and teams through changes to achieve sustainable cultural and operational improvements. Experience mentoring and developing high-performing teams.