Are you ready to lead a high-impact team in a truly global environment? Join us and play a pivotal role in shaping the future of service and clearing operations across Asia, EMEA, and WHEM. As a leader in Global Utilities – Investigations, you’ll drive operational excellence, foster innovation, and empower your team to deliver world-class client service. This is your opportunity to make a difference, influence business outcomes, and partner with senior leaders worldwide. Step into a role where your leadership and vision will be valued and celebrated.

As a Manager in Global Utilities – Investigations, you will lead a team of 40-50 staff members in a 24 x 5 environment, supporting service and clearing operations across multiple regions. You will partner globally, manage day-to-day operations, and ensure your team meets financial and operational goals. Together, we create a culture of accountability, collaboration, and continuous improvement. You will have direct responsibility for transaction processing, client service, database controls, and risk management, all while maintaining staff and budget requirements.

Job responsibilities

Meet client deliverables with a high level of timeliness and accuracyDrive productivity and quality through continuous process review and improvementDocument and regularly review procedures to ensure up-to-date processesIdentify and address business knowledge gaps, promoting ownership of deliverablesInteract professionally with global location managersFoster a High Performance Culture, empowering team membersMonitor Management Information System data and resolve issues promptlyLead and manage multiple projects aligned with organizational goalsCollaborate with senior managers to identify and implement technology, resource, and process improvementsConduct regular reviews and set clear expectations for direct reports, motivating through accountabilityOversee training, performance management, talent review, and risk management within budget

Required qualifications, capabilities, and skills

Graduate with at least 10 years of experience in a financial institutionProven experience managing teams of 75+ employeesWorking knowledge of International Payment Processing OperationsFamiliarity with SWIFT and international payment conventions/practicesPrior experience in client and third-party bank investigationsStrong interpersonal skills for communication at all levelsExcellent written and oral English communication skillsLeadership and people management abilitiesAbility to build strong business relationships within and across the organizationProactive ownership and escalation of issues, with creative problem-solving techniquesExperience collaborating with Risk, Audit, and Compliance to achieve objectives

Preferred qualifications, capabilities, and skills

Master’s Degree (e.g., CA, ICWA, MBA) with 7 years of post-qualification experienceAutomation experienceProject Management/Implementation experience