Our Financial Service client is seeking a VP of Executive Support to join their team. **Location: Chicago, IL** **Pay Range: $150,000-175,000** Technology Solutions is seeking a motivated individual to provide exceptional white-glove, concierge technology support for our top executives and their administrative teams. This individual will work diligently to maintain a positive working relationship with the Executive Team by becoming a subject matter expert in all aspects of its technology stack and ensuring best-in-class support is provided in accordance with our standards and best practices. Candidates must possess strong interpersonal skills and ability to interact professionally and confidently with both the Executive Team they are supporting as well as the broader TS Team. Candidates must have excellent problem-solving skills, a keen attention to detail and relevant technical skills. Responsibilities Include + Serving as the main point of contact for designated senior leaders, addressing their technology needs while ensuring accountability on behalf of the TS Department + Balancing fast resolution and delivery in a high-pressure environment with well-established processes and procedures + Providing expertise related to the deployment and support of issued equipment, including but not limited to laptops, mobile devices, printers and personal networking equipment + Triaging, diagnosing and resolving technology-related issues affecting the Executive Team; advancing issues to appropriate resolution teams in a timely manner and maintaining oversight through resolution + Providing tailored communications and training related to impactful environmental and process change as required + Ensuring that proper security procedures and internal processes are being upheld + Conducting monthly audits of the supported technology environment to ensure compliance with internal standards + Developing and maintaining detailed documentation and standard operating procedures; ensuring Help Desk documentation remains up to date and aligned with those procedures + Proactively identifying ways to increase the team’s ability to support senior leadership, reduce chronic issues and improve the overall user satisfaction of Executive Team members as it relates to their technology and the services provided by the TS Department Candidate Requirements + Bachelor’s degree required in a relevant field + 10+ years of IT support experience with at least 2 years of Executive / C-Level support + Proven expertise with Microsoft Windows, iOS and Microsoft 365 (specifically Outlook and Teams) + Thorough understanding of Azure Virtual Desktop, Active Directory, networking principles, two-factor authentication and mobile communications; familiarity with overall LAN and WAN concepts and how it applies to the Firm’s infrastructure + Some travel will be required to visit remote offices + Self-motivated, team-oriented, flexible and able to multi-task with keen prioritization skills + Excellent analytical and problem-solving skills + Exceptional verbal and written communication skills + Proficient in delivering exceptional customer service ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.