**At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives.** We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: _“What would I do if this patient were my mom?”_ That question drives everything we do. But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose. **Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.** **Position Summary** The Vice President of Clinical Care will lead and scale a high-touch patient navigation program supporting individuals who undergo our multi-cancer early detection test named Caris Detect. This role is responsible for building and managing a team of clinically trained patient navigators who provide education, counseling, care coordination, and emotional support to patients and their families. This leader will ensure a “white glove” patient experience, combining medical expertise, operational excellence, and deep empathy. The ideal candidate brings a strong clinical background (e.g., genetic counseling, nursing, or nurse navigation), extensive experience supporting patients in complex healthcare environments, and a proven track record of leading teams in patient-facing healthcare roles. **Key Responsibilities** Leadership & Team Management + Build, lead, mentor, and scale a team of patient navigators, genetic counselors, and/or nurse navigators. + Establish performance standards, workflows, training programs, and quality metrics to ensure consistent, high-quality patient support. + Foster a culture of empathy, accountability, and clinical excellence within the team. + Provide coaching and professional development to support career growth and retention. Patient Navigation & Experience + Oversee patient counseling and education related to MCED test results, next steps, and care pathways. + Ensure navigators effectively answer patient questions with clarity, sensitivity, and accuracy. + Guide patients in accessing appropriate follow-up care, including diagnostic imaging, specialist referrals, and care coordination. + Serve as an escalation point for complex or high-acuity patient situations. White-Glove Program Development + Design and continuously refine a premium, patient-first navigation experience that reflects the company’s brand and mission. + Develop patient-centric communication standards, scripts, and service protocols. + Incorporate patient feedback and outcomes data to improve satisfaction, trust, and engagement. + Partner with clinical, commercial, legal, and compliance teams to ensure a seamless and compliant patient journey. Cross-Functional Collaboration + Collaborate with medical affairs, lab operations, product, and commercial teams to align patient experience with clinical and business objectives. + Support provider education and alignment to ensure consistent messaging between clinicians and patient navigators. + Contribute clinical and patient-experience insights to product development and service design. Compliance & Quality + Ensure all patient interactions adhere to regulatory, privacy, and compliance standards (HIPAA, clinical guidelines, internal SOPs). + Monitor quality assurance metrics and implement corrective actions as needed. **Required Qualifications** + Clinical background required, such as: Genetic Counselor (MS, CGC), Registered Nurse (RN) with patient navigation or oncology experience, Nurse Navigator or equivalent clinical role. + 10+ years of experience working in healthcare or life sciences in patient-facing roles, including counseling, education, or care coordination. + Proven experience leading and managing teams in a healthcare, laboratory, or diagnostics environment. + Experience supporting patients through complex, emotionally sensitive medical decisions (e.g., oncology, genetics, diagnostics). + Strong understanding of the U.S. healthcare system, including diagnostic imaging, referrals, and care pathways. **Preferred Qualifications** + Experience in oncology, precision medicine, diagnostics, or population health. + Familiarity with multi-cancer early detection, liquid biopsy, or genetic testing. + Experience designing or scaling patient navigation or concierge-style care programs. + Prior experience in a commercial laboratory or healthcare services company. **Core Competencies** + Patient-first mindset with exceptional empathy and communication skills. + Executive presence and ability to lead through influence. + Operational rigor with the ability to scale programs effectively. + High emotional intelligence and crisis-management capability. + Commitment to delivering a premium, “white glove” patient experience. **Annual Hiring Range** $275,000 - $300,000 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. **Why Join Caris Life Sciences** + Opportunity to lead a mission-critical function at the forefront of early cancer detection. + Direct impact on patient outcomes and experiences. + Collaborative, purpose-driven culture focused on innovation and compassion. **Conditions of Employment:** Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification. This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Caris Life Sciences is a leading innovator in molecular science and artificial intelligence focused on fulfilling the promise of precision medicine through quality and innovation. Caris is committed to quality and excellence at our state-of-the-art laboratories. Learn more about our tissue lab and the advanced technologies that are helping improve the lives of cancer patients.