Join our team and make a significant impact on our client service teams in JPMorganChase. You'll have the opportunity to grow your career while leveraging your skills in control management and data analysis. Be part of a dynamic team that values innovation and collaboration, and contribute to the firm's operational efficiency and risk mitigation strategies.

As a Client Service Lead III within JPMorganChase, you will be a part of a diverse team to ensure high-quality service. You will interpret client needs, identify trends, and innovate solutions. Your expertise in anti-fraud strategies will protect clients and the bank. You will drive operational efficiency through strategic planning and process automation. Your skills in conflict management and stakeholder influence will foster strong relationships.

Job responsibilities Lead the client service team in addressing client inquiries, processing transactions, troubleshooting problems, and handling complaints, utilizing your advanced conflict management skills to ensure client satisfaction. Develop and implement strategic plans to enhance service center operations, leveraging your proficiency in strategic planning and process automation to drive operational efficiency. Identify trends and generate innovative solutions to meet client needs, using your advanced skills in market product knowledge and digital literacy to stay ahead of industry developments and technological advancements. Foster strong relationships with internal stakeholders and clients, leveraging your advanced skills in influence and internal stakeholder management to drive mutually beneficial outcomes. Develop external senior client relationships including COOs and heads of Operations, Legal, Risk, Counterparty Management, Regulatory Governance etc.Build connections with internal front to back Operations and partner teams to support pre and post trade requirements and opportunities.Connect and partner with Investor Client Management Senior Relationship Managers and Sales leads to support shared clients from an Operational front to back perspective, as well as identifying strategic partnership opportunities.Build and maintain a detailed knowledge of end to end client setups, including platform utilization, client structures, fund ranges, and proactively engage in strategies and initiatives to improve client service levels, enable business efficiencies, and drive transformation across the operations space.Collaborate with internal teams including Legal, Credit Risk Management and Transition Management to assist in delivering business development opportunities.Facilitate and drive resolution of strategic client issues. Partner with Operations to ensure end-to-end connectivity, service delivery and support for clients across the firm and transactional lifecycle, with focus on accountability, action, and outcomes to ensure solutions meet client needs while aligning business deliverables to the firm's mission and goals.Keep abreast of strategic industry developments, regulatory changes, vendor solutions and technology opportunities, and support clients with both market intelligence and adoption activities.Required qualifications, capabilities, and skills 7+ years of experience in a financial institution, with a focus on service center operations. Demonstrated proficiency in strategic planning and process automation, with a track record of enhancing operational efficiency in client service delivery.  Experience in financial services including pre and post trade activities with sound understanding of financial markets, including the regulatory landscape and investment management industry.Strong client service mindset with a proven track record of dealing directly with clients at all levels of seniority and ability to drive consensus amongst stakeholders through collaboration and influence.Excellent interpersonal skills, comfortable with working and partnering with senior client contacts, LOB Operations leads and business partners in ICM and the Sales and Trading organization.Self-starter with capability of working as part of a diverse global team, efficient at multi-tasking and ability to work under pressure to deliver multiple business demands on-time, to a high standard.Good understanding of cash and derivative product sets, with an interest in regulatory change, technology advances, operational excellence, and financial markets developments.Demonstrated familiarity with Prime Brokerage and Global Clearing workflows.Strong capability to navigate the Fintech landscape and identify opportunities for both JPM and our clients.In-depth understanding of regulatory requirements related to Margin activity, specifically for ISDA and MSFTA agreements.Willingness and ability to travel domestically and internationally as required.Preferred qualifications, capabilities, and skills Extensive experience in the banking or financial services industry, particularly in commercial or investment banking, with strong leadership and team management skills to inspire high performance. Focused on continuous improvement, identifying opportunities for process enhancements, and implementing changes to improve client experiences. Experience in mentoring team members and leading projects to achieve client and business goals. Pre-existing network and familiarity with Operational contacts at JPM’s clients is a plus.Creative thinker and problem solver with strong written and verbal communication skills.Existing familiarity with Fintech partners that have become the industry standard for post trade processing.Bachelor’s degree.