Join our team to foster agile methodologies, encouraging a culture of innovation and high performance in a leading financial institution. 

As an Agility Lead in One Chase Platform (1CXP) team, you will play a significant role as a champion for the adoption and continuous improvement of Agile practices within our teams. Leveraging your deep knowledge of product development methodologies and Agile principles, use your expert guidance, mentorship, and support to teams to foster a culture of collaboration, innovation, and high performance. As a recognized subject matter expert, put your knowledge to use to work on complex issues, exercise considerable judgment, and make impactful decisions that shape the operational and business direction of your sub-function. Your leadership, communication, and coaching skills will be instrumental in empowering teams to deliver high-quality solutions efficiently and effectively, while continuously adapting to changing requirements and priorities.

One Chase Platform (1CXP) is a product to support the execution of relationship management behaviors across Chase. We support the four Consumer and Community Banking (CCB) lines of business with direct-to-consumer sales interactions through the implementation and continuous improvement of the Customer Relationship Management (CRM) toolset. 1CXP drives behavioral changes in front-line customer engagement by understanding how well data is being used to drive continuous improvement in performance, strategy, productivity, data infrastructure and the user/client experience.

Job responsibilities

Lead and coach teams to adopt and implement agile methodologies and promote open communication and engagement among team members ensuring continuous improvement and alignment with organizational goals.

Use advanced communication, facilitation, and presentation skills to manage and influence stakeholders while communicating organizational impediments to leadership.

Develop and implement short to mid-term operational and transformation plans, prioritize tasks and manage resources to achieve product goals in a timely and efficient manner through the utilization of metrics and evidence-based decisions.

Identify trends and generate original ideas to contribute to the development of new policies and best practices within the discipline. 

Facilitates scrum events including but not limited to; daily scrum, refinement, planning, review, and retrospective.

Coaches the product owner to review the team is aligned with the product vision, product backlog, sprint activities, and other necessary information to produce the desired outcomes 

Understands the customer and their needs by getting feedback to drive product development and maintaining a healthy backlog. 

Protects the team from churn by driving velocity improvements, lowering defect density, promoting more frequent deployments. 

Assumes ownership role in the team and has shared accountability with the team on delivery and continuous improvements. 

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in a relevant domain, with a focus on coaching teams and individuals on agile methodologies and project management

Possess advanced knowledge of multiple product development lifecycle stages, methodologies, and best practices, enabling effective guidance and support for teams.

Display advanced knowledge of agile delivery and multiple agile approaches, including Scrum, Kanban, Extreme Programming (XP), and scaling frameworks, monitoring agility metrics; with the ability to guide teams through complex projects, emphasizing iterative progress and adaptability.

Possess excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at various levels within the organization, effectively guiding group discussions and decision-making processes within the domain context. 

Demonstrates complete end to end ownership of the quality of the application. 

Ability to use and analyze data/organizational metrics to identify trends, demonstrate progress and identify opportunities for the team. 

Working knowledge of collaboration tools such as JIRA, Confluence 

Preferred qualifications, capabilities, and skills

Formal training on Agile coaching, such as recognized coaching certifications.

Bachelor's degree or equivalent experience with 3+ years of experience as Agility Lead in an Agile development desired

Familiarity with Sales force, any kind of automation tool, project management skills, would be good to have.