​​Chase’s growing Content organization is hiring a Product Delivery Manager to help lead the development of email, web and mobile app platforms featuring travel and lifestyle editorial and marketing content, in close collaboration with our credit card businesses. Our mission is to create best-in-class content that helps Chase customers better engage with their credit card benefits, inspiring them to travel, shop and dine with Chase. This role reports to the Content team’s Head of Product and Operations.

As a Vice President, Product Delivery Manager in Content Platforms, you will oversee various cross-functional content platforms and products from idea to execution, ranging from digital content inspiring customers to book through Chase Travel, to marketing websites detailing the value of credit card benefits. You’re the most detail-oriented person you know—you take great pride in responding quickly and thoughtfully, and can balance hundreds of email threads, Jira stories and intake requests without breaking a sweat. You’ll own the entire digital platform and product lifecycle, including managing intake, roadmapping, executing, monitoring, mitigating risk/issues, communicating progress and analyzing performance. If you have an extraordinary eye for detail and a demonstrated ability to manage multiple complex digital platforms, we would love to hear from you.

Job Responsibilities

Own, develop and maintain a digital platform strategy, vision and backlog that delivers value to Chase cardmembersCollaborate with content, design, engineering, analytics, business and functional partners to drive initiativesOwn end-to-end delivery of platforms and features, and identify and manage cross-impact dependencies and risksOversee a comprehensive intake process, working closely with stakeholders across the organization to understand requirements and success metrics, share progress and deliver final platforms and productsManage a robust QA process, including identifying, prioritizing and resolving bugsContinuously evaluate existing procedures and identify and implement efficienciesServe as a process advocate across the content team
 

Required Qualifications, Capabilities and Skills 

5+ years of experience in platform and/or product managementAdvanced knowledge of the product development life cycle, design and data analyticsDemonstrated ability to drive results through leadership and influence of cross-functional teamsProven ability to lead product lifecycle activities including discovery, ideation, strategic development and requirements definitionExperience defining, measuring and reporting on analytics and experimentation resultsHighly organized and detail oriented, with an ability to manage multiple platforms at once, and deliver under tight deadlines independentlyExperience with multiple product management platforms, including Jira
 

Preferred Qualifications

3+ years of people management experienceStrong interest in and knowledge of Chase credit card programs and benefitsExperience within financial services or another regulated industry